324 Pegasystems Testimonials

“Pega proves again and again, they are our strategic partner for claims transformation. The ability to reuse our highly performant pricing capability was delivered in a way and timeline [previously] unimaginable to us.”

"We want to help people prepare for the future. So more digital, straight-through processes and better customer experience. That’s where Pega comes in and Pega stands out."

“Being able to work across all areas, while considering the challenging and shifting perspective, is why the partnership with Pega and Accenture was key to our success. We needed a powerful technology along with a strategic partnership to achieve our objectives and unlock our future potential.”

"As the speed of market requirements continue to accelerate, we are being asked to change the way we interact with our customers at faster speeds than ever. I’m very confident in saying that if we didn’t have Pega, we would find it difficult to respond to customer needs."

"We are looking at a multi-million-pound savings with this move to Pega."

"2016 was our best tax season. Our improvements, including using Pega, helped us process more than 16 million tax returns in less than four months. The last week alone accounted for four million records without a single issue or service request."

"The Pega-based solution is a significant undertaking for us, as it will improve overall service levels and customer communications, as well as provide the transparency that will allow us to make continuous improvements in our performance."

"Our service center runs in the region of five million calls a year. A year ago. We weren’t able to acknowledge how long a customer had been an AAA member, and now we can. We are leveraging information more effectively so we can deliver that perfect customer experience."

"Pegasystems makes [DEFRA] more adaptable in delivering a wide range of high quality, cost effective services."

"We can make our analytics operational and actionable. We can bring them to life for the agent. We can overlay customer value and overlay our strategic priorities. We tripled our next best action presentations and quadrupled our successfully accepted offers."

"By implementing Pega, we’re filling the holes in each interaction so we can say to our customers, ‘We know you, we understand you,’ and there’s no gap in their experience."

"In a crowded telco marketplace, Etisalat needed to distinguish itself by empowering its employees with the ability to market effectively to our existing and potential customers. Accenture and Pega helped us to launch a unified and intelligent marketing solution through which we can now consistently make the best possible offers to customers and prospects."

"In an era of consumer-driven healthcare, having an effective appeals and grievance management system and processes can provide any health plan a competitive edge."

"We needed a tool-set which could reflect the real-time operation of an airport."

"Through Pega CLM account opening and compliance is achieved quickly so firms can capture liquidity and increase speed to market. We work with over 1,500 [clients] to reduce the burden of KYC and deal with multiple counterparties bilaterally."