"One of the business outcomes is also speed. With the components in that layer cake approach, if you have the first couple of layers already set up for a squad and you just need to focus on connecting all of the components or mixing and matching what you want and …

“Transformation is a journey. We have set out with a mission to create accurate, integrated processes. And now we have a system as a single source of truth related to providers, which is vital to the digital work.”

"We decided to use Pega for our CRM installation […]We can use that for AI and analytics in order to be proactive and relevant to our customers. This of course creates a good experience across all channels."

"As the speed of market requirements continue to accelerate, we are being asked to change the way we interact with our customers at faster speeds than ever. I’m very confident in saying that if we didn’t have Pega, we would find it difficult to respond to customer needs."

"We are looking at a multi-million-pound savings with this move to Pega."

"2016 was our best tax season. Our improvements, including using Pega, helped us process more than 16 million tax returns in less than four months. The last week alone accounted for four million records without a single issue or service request."

"The Pega-based solution is a significant undertaking for us, as it will improve overall service levels and customer communications, as well as provide the transparency that will allow us to make continuous improvements in our performance."

"Our service center runs in the region of five million calls a year. A year ago. We weren’t able to acknowledge how long a customer had been an AAA member, and now we can. We are leveraging information more effectively so we can deliver that perfect customer experience."

"Pegasystems makes [DEFRA] more adaptable in delivering a wide range of high quality, cost effective services."

"We can make our analytics operational and actionable. We can bring them to life for the agent. We can overlay customer value and overlay our strategic priorities. We tripled our next best action presentations and quadrupled our successfully accepted offers."

"By implementing Pega, we’re filling the holes in each interaction so we can say to our customers, ‘We know you, we understand you,’ and there’s no gap in their experience."

"In a crowded telco marketplace, Etisalat needed to distinguish itself by empowering its employees with the ability to market effectively to our existing and potential customers. Accenture and Pega helped us to launch a unified and intelligent marketing solution through which we can now consistently make the best possible offers …

"In an era of consumer-driven healthcare, having an effective appeals and grievance management system and processes can provide any health plan a competitive edge."

"We needed a tool-set which could reflect the real-time operation of an airport."

"Through Pega CLM account opening and compliance is achieved quickly so firms can capture liquidity and increase speed to market. We work with over 1,500 [clients] to reduce the burden of KYC and deal with multiple counterparties bilaterally."