324 Pegasystems Testimonials

"The Pega-based solution is a significant undertaking for us, as it will improve overall service levels and customer communications, as well as provide the transparency that will allow us to make continuous improvements in our performance."

“Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for, so this is part of the change.”

"When you’re selling to an OEM then you have a tier one in between you and your direct customer, it becomes ‘how do you manage that supply chain?’ Pega has helped us because we’ve been able to link all three within one system."

"We are looking at a multi-million-pound savings with this move to Pega."

"2016 was our best tax season. Our improvements, including using Pega, helped us process more than 16 million tax returns in less than four months. The last week alone accounted for four million records without a single issue or service request."

"Our service center runs in the region of five million calls a year. A year ago. We weren’t able to acknowledge how long a customer had been an AAA member, and now we can. We are leveraging information more effectively so we can deliver that perfect customer experience."

"Pegasystems makes [DEFRA] more adaptable in delivering a wide range of high quality, cost effective services."

"We can make our analytics operational and actionable. We can bring them to life for the agent. We can overlay customer value and overlay our strategic priorities. We tripled our next best action presentations and quadrupled our successfully accepted offers."

"By implementing Pega, we’re filling the holes in each interaction so we can say to our customers, ‘We know you, we understand you,’ and there’s no gap in their experience."

"In a crowded telco marketplace, Etisalat needed to distinguish itself by empowering its employees with the ability to market effectively to our existing and potential customers. Accenture and Pega helped us to launch a unified and intelligent marketing solution through which we can now consistently make the best possible offers to customers and prospects."

"In an era of consumer-driven healthcare, having an effective appeals and grievance management system and processes can provide any health plan a competitive edge."

"We needed a tool-set which could reflect the real-time operation of an airport."

"Through Pega CLM account opening and compliance is achieved quickly so firms can capture liquidity and increase speed to market. We work with over 1,500 [clients] to reduce the burden of KYC and deal with multiple counterparties bilaterally."

"Within the last five years we doubled our balance sheet without employing more people. We still kept our head count the same, but we are able to outgrow our balance sheet threefold."

"CHATS represents a major step forward to boost customer and member satisfaction and raise the service, quality, affordability and work environment of Kaiser’s contact centers."