"Pega allows our best agents to get off mundane tasks and focus on value added services. Our most skilled resources are solving our most complex cases."

"The banks with the best customer service retain customers and retain revenue."

"We’re creating an environment where we know our customers individually, and with Pega Robotic Automation, we reduced average handle time and minimized training time while at the same time increasing sales opportunities and improving compliance for our CSRs."

"We are looking at a multi-million-pound savings with this move to Pega."

"2016 was our best tax season. Our improvements, including using Pega, helped us process more than 16 million tax returns in less than four months. The last week alone accounted for four million records without a single issue or service request."

"The Pega-based solution is a significant undertaking for us, as it will improve overall service levels and customer communications, as well as provide the transparency that will allow us to make continuous improvements in our performance."

"Our service center runs in the region of five million calls a year. A year ago. We weren’t able to acknowledge how long a customer had been an AAA member, and now we can. We are leveraging information more effectively so we can deliver that perfect customer experience."

"Pegasystems makes [DEFRA] more adaptable in delivering a wide range of high quality, cost effective services."

"We can make our analytics operational and actionable. We can bring them to life for the agent. We can overlay customer value and overlay our strategic priorities. We tripled our next best action presentations and quadrupled our successfully accepted offers."

"By implementing Pega, we’re filling the holes in each interaction so we can say to our customers, ‘We know you, we understand you,’ and there’s no gap in their experience."

"In a crowded telco marketplace, Etisalat needed to distinguish itself by empowering its employees with the ability to market effectively to our existing and potential customers. Accenture and Pega helped us to launch a unified and intelligent marketing solution through which we can now consistently make the best possible offers …

"In an era of consumer-driven healthcare, having an effective appeals and grievance management system and processes can provide any health plan a competitive edge."

"We needed a tool-set which could reflect the real-time operation of an airport."

"Through Pega CLM account opening and compliance is achieved quickly so firms can capture liquidity and increase speed to market. We work with over 1,500 [clients] to reduce the burden of KYC and deal with multiple counterparties bilaterally."

"Within the last five years we doubled our balance sheet without employing more people. We still kept our head count the same, but we are able to outgrow our balance sheet threefold."