"The banks with the best customer service retain customers and retain revenue."

"To create game-changing customer experiences, we needed to integrate our channels in real time. Not batch driven, not cached-offers, not near real time…But REAL real time. We can use context to make a decision, and get a personalized offer within 200 ms."

“We focused on the quality of the conversation and less about the speed. It so happened that we also increased the speed of the entire end-to-end journey.”

"By using Pega, we were able to achieve one of the main goals we had."

"We went from 14 days on the things we rolled out, to 14 minutes."

"Every time you put the client first, then you have a chance to get incremental business."

"The layer cake is the backbone of our strategy – how we think of building our systems."

"It prompts that next best action. It gives someone, as a manager, an opportunity to sit down and speak with a specific agent on an opportunity that may be right there in front of them."

"We needed a tool-set which could reflect the real-time operation of an airport."

"Our customers require a higher level of security, and Pegasystems exceeds those requirements."

"The healthcare environment is rapidly and constantly evolving. We needed technology that would break down information silos in order to obtain valuable customer insights that our trusted advisors could leverage to improve the [patient] journey."

"We are thrilled with the results from the business transformation programme so far. Using Pega has already helped us improve the efficiency of a number of high volume, high importance operations by more than 50%."

"This project is a really good example of implementing quickly with Pega. By leveraging the out-of-the-box Avaya connection and Pega application for client service, we rapidly deployed and were able to reduce service times by 4x."

"Pega Technology is the real heartbeat of Solution Central. It’s the asset that we’re leveraging, given the expertise of their healthcare framework, the power of the work flow, the ability to integrate with multiple systems, and building on the success of Pega Technology has helped us accelerate Solution Central to …

"As the speed of market requirements continue to accelerate, we are being asked to change the way we interact with our customers at faster speeds than ever. I’m very confident in saying that if we didn’t have Pega, we would find it difficult to respond to customer needs."