“We were able to continue our operation without having to increase our capacity massively this has also helped limit the impact the pandemic has had on our day-to-day operation.”

“Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success.”

"We've seen a 40% reduction in our early life complaints, 15% reduction in early life calls, which is fantastic. We just reported our lowest ever churn, which is a real testament to how this is really starting to land and improve our customer experience."

"So this is where Pega technology came in. We were able to take all those wants and needs, plus future vision, and lay out a brand-new foundation for the organization."

"By using Pega, we were able to achieve one of the main goals we had."

"We went from 14 days on the things we rolled out, to 14 minutes."

"Every time you put the client first, then you have a chance to get incremental business."

"The layer cake is the backbone of our strategy – how we think of building our systems."

"It prompts that next best action. It gives someone, as a manager, an opportunity to sit down and speak with a specific agent on an opportunity that may be right there in front of them."

"We needed a tool-set which could reflect the real-time operation of an airport."

"Our customers require a higher level of security, and Pegasystems exceeds those requirements."

"The healthcare environment is rapidly and constantly evolving. We needed technology that would break down information silos in order to obtain valuable customer insights that our trusted advisors could leverage to improve the [patient] journey."

"We are thrilled with the results from the business transformation programme so far. Using Pega has already helped us improve the efficiency of a number of high volume, high importance operations by more than 50%."

"This project is a really good example of implementing quickly with Pega. By leveraging the out-of-the-box Avaya connection and Pega application for client service, we rapidly deployed and were able to reduce service times by 4x."

"Pega Technology is the real heartbeat of Solution Central. It’s the asset that we’re leveraging, given the expertise of their healthcare framework, the power of the work flow, the ability to integrate with multiple systems, and building on the success of Pega Technology has helped us accelerate Solution Central to …