324 Pegasystems Testimonials

"Pega is not just another vendor in the hype cycle. We use AI to automate decisions making better contextual offers, more personal interactions, and respecting the customer’s preferences for communication."

"So this is where Pega technology came in. We were able to take all those wants and needs, plus future vision, and lay out a brand-new foundation for the organization."

"The next pillar is the real-time marketing reaching the right customer at the right time. That moment of truth increases our results by three times. That's the power that Pega drives for us."

"CHATS represents a major step forward to boost customer and member satisfaction and raise the service, quality, affordability and work environment of Kaiser’s contact centers."

"At ME, because of the investment we’ve made in the technology and the partnership we have with Pega, we are able to provide our customers straight-through processing options, digitally, for all of our deposit products."

"There can be only one MGEN for the customer, only one brand. Pega is the link between all our channels, the link to our members and prospects, and the link between CRM and back end information systems."

"In 2015, New Jersey passed historic legislation that will change a 250-year-old bail process. With pre-trial services, New Jersey will be able to provide the judge with more information than they’ve had before to make fair decisions regarding bail."

"In just four months, we have already seen significant benefits from Pega and our fault management solution, including improved utilization of engineering resources and prioritization of fault handling leading to faster response times."

"Our solution brings together the contextual approach, consumer data and predictive model and adaptive model that results in a one to one marketing strategy. And all of that with the agility and independence from other areas."

"Some of the metrics as far as turnaround time [have been] drastically reduced. We've gone from days to minutes."

"To create game-changing customer experiences, we needed to integrate our channels in real time. Not batch driven, not cached-offers, not near real time…But REAL real time. We can use context to make a decision, and get a personalized offer within 200 ms."

"The partnership with Pega is really key for us because we don't want to reinvent the wheel every time. We want Pega to bring us what is best in the world for process management technology, for process management new ideas, and allow us to be able to capitalize in the best practices around the world."

"We’ve been able to centralize the tracking of exchange of adverse events, aggregate reports, and safety signals with our partners in our global group. That was only made possible by having the efficiencies and the automation that the system brought."

"By using this application, Gross Written Premium has increased, and we’ve seen quite a lot of operational efficiencies."

"Utilizing the Pega solutions–both robotics as well as workforce intelligence–enables our agents to focus on what’s important. Process that took us two and a half to three minutes previously, was automated to 30 seconds and below."