"To be a digital bank, it is not enough to digitalize the interaction points with your customers. It is also important to digitalize all your processes."

“You can’t hide that level of complexity from customers or from employees."

"We decided to use Pega for our CRM installation […]We can use that for AI and analytics in order to be proactive and relevant to our customers. This of course creates a good experience across all channels."

"The vision of the Interaction Platform is that it does away with the whole concept of back office. We will turn all of our employees into front-office employees, working for one sole idea, which is improving the customer journey and creating those memorable experiences in whatever function they have."

"The biggest reason we chose Pega was the security aspect. We could not have companies seeing other companies’ transactions. Pega worked really well for that."

"Our digital transformation needed to be able to handle the volume and complexity of our operations. With IPPS, we have been able to improve payment accuracy to nearly 100% and reduce invoice processing costs by 33% ― savings that can be used toward Veteran care."

"This has proven out to be as safe and secure and comfortable a way to insert new technology onto a legacy system as I have ever come across."

"The transformation [was] an end-to-end overlay for the enterprise customer business this gives us the benefit to act on urgent [customer] needs."

"So the power of Pega and Netsett is that for intra-group transactional processes, we can take millions of transactions and auto-match them together. This is a process that can take many weeks or even months within brokers and carriers, and we do that within seconds."

"It was taking our engineers sometimes with the old system, up to 40 minutes to close a call, which as you might imagine is pure loss of productivity. With the new application, we're now able to close a service call in under two minutes."

"We want to be really connected to our remote workforce because that’s our front line. They touch the customer every day, whether it’s a salesperson, a driver or a merchandiser, any ability we can put in the hands of these people, these great resources, makes their lives a lot easier."

"As the CIO, it's very important for me to see that we can deliver a faster and better customer experience. And Pega Customer Service is a very good opportunity for us to give more and better service."

"We want to help people prepare for the future. So more digital, straight-through processes and better customer experience. That’s where Pega comes in and Pega stands out."

"The implementation of the next-best-action strategy has driven efficiencies of more than a few hundred million dollars. So, it’s been very significant to our bottom line."

"Pega has, underneath it, everything that we could wish for. Case workflow, CRM, BPM—and it's all within the one application."