324 Pegasystems Testimonials

"So the power of Pega and Netsett is that for intra-group transactional processes, we can take millions of transactions and auto-match them together. This is a process that can take many weeks or even months within brokers and carriers, and we do that within seconds."

"We set out to create an integrated solution that meets the needs of customers and exceeds their expectations."

“The core objective of our customer engagement engine is to build strong and lasting connections with our customers. So by leveraging advanced technologies, data analytics, and insights, we ensure that every interaction with our customers is personalized, relevant, and valuable.”

"We’re creating an environment where we know our customers individually, and we want to use what we know about our customers to really understand what’s important to them – so that we can be there in the moments that matter."

"We turned to Pega for a solution that really allowed us to focus in on the customer facing aspects of our application."

"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal."

"There are so many areas within state government where we can come in and say, 'You see that manual process? In 40 hours we're going to change that process for you.' And that gets them so excited, because everybody has the frustration of doing the two-, the three-, the four-year project."

"Our new Sales Application Center (SAC) solution has enabled us to simplify the account opening process and grow new accounts online by more than 400%."

"We've seen a 40% reduction in our early life complaints, 15% reduction in early life calls, which is fantastic. We just reported our lowest ever churn, which is a real testament to how this is really starting to land and improve our customer experience."

"Any call — anytime, anywhere. If you can get the customer experience right, everything else will fall into place."

"We had systems based on silos dedicated to services, not to customers. With Pega we are able to reduce contract lifecycle and build a dynamic platform that adapts to the changes of the customer."

"We've got to get the basics right but the 'wows' are things like going from 70 or 80 days to provide a service for a B2B transaction and getting it down to 8 or 9 days."

"Now we can see everything at any point in time, in real-time and our customer advocacy has improved by 180%."

"Pega is allowing us to become more customer-centric, whether it’s providing better self-service to our customers externally or providing the means to our internal users to provide better customer service."

"The vision of the Interaction Platform is that it does away with the whole concept of back office. We will turn all of our employees into front-office employees, working for one sole idea, which is improving the customer journey and creating those memorable experiences in whatever function they have."