"Before the implementation, there was no system that gave a 360 view of the customer's journey, that allowed us to capture customer experience, and the ability to resolve complaints and enquiries in one system. With Pega Customer Service, we streamlined our customer complaint and enquiry process across multiple Sainsbury’s brands."

"Having seen what Pega could do in our digital channels, we knew the opportunity ahead for both our customers and our bankers was huge. And we quickly realized we could offer customers so much more with this new customer engagement engine."

"Using Pega, we now have accurate, controlled data and the ability to run business reports based on ongoing interactions."

"Moving to the new platform will achieve better data quality as we’ll have applications that fit the way people work. With better visibility, we will reduce data calls and increase the speed at which we make informed decisions to support the warfighter."

"The most important part of our transformation is making sure that we can keep growing and keep improving our digital relationship with the clients."

"Every time a customer goes into NetBank, uses the app, calls us, or goes to a branch, Pega determines if there’s a Next Best Conversation available for them And when we're having Next Best Conversations, our customer satisfaction and Net Promoter Score is significantly greater."

"Pega allows our best agents to get off mundane tasks and focus on value added services. Our most skilled resources are solving our most complex cases."

"The first thing that impressed us about Pega was its scale. We do almost 50,000 pickups and deliveries a day - and that is a lot of load for any system."

"The next pillar is the real-time marketing reaching the right customer at the right time. That moment of truth increases our results by three times. That's the power that Pega drives for us."

"We’re using one platform for all of our channels – online banking, mobile, branch, direct mail, email, and telemarketing. All being done within one system, using the same data. That’s been critical for us."

"Within 90 days, we are able to deploy the minimum viable product – the most lovable product – into operation. That's the success story. That brings the business."

"After implementing Pega in 2017, we’ve seen a 37% increase in hard response rate. We’ve averaged nearly a million more accepted offers each month."

“We used to have a one-size-fits-all approach to retention. With Pega, we’re targeting customers individually—dramatically improving our service levels and reducing our spend.”

“The system not only allows us to offer a great customer experience, but we’re doing it fast, we’re doing it in real time, and we’re doing it without errors.”

"When you’re selling to an OEM then you have a tier one in between you and your direct customer, it becomes ‘how do you manage that supply chain?’ Pega has helped us because we’ve been able to link all three within one system."