324 Pegasystems Testimonials

"We’re creating an environment where we know our customers individually, and with Pega Robotic Automation, we reduced average handle time and minimized training time while at the same time increasing sales opportunities and improving compliance for our CSRs."

“We needed to have an orchestration tool, one that could decide whom, to send what, at what time, and on what channel. That's why we invested in Pega.”

"Our solution brings together the contextual approach, consumer data and predictive model and adaptive model that results in a one to one marketing strategy. And all of that with the agility and independence from other areas."

“With Pega, we can complete the pre-screening process in as little as 2 hours, which used to take more than a day to complete, and that's a huge improvement in customer experiences. Traditional systems could not complete the work in such a short period of time. It also contributes to improved customer service.”

"Paper was once at the center of our global corporate business. Now we have incorporated Pega to reengineer our procedures in order to automatize our operations without relying on tacit knowledge. We are now able to develop applications quickly using agile software development which enables rapid implementation in the United States."

"By understanding our business much better, we were able to target the implementation of automations that hit our customer needs, our employee needs, and gave us the biggest wins."

"Pega offers frictionless experiences and drives personalization, two things that our consumers absolutely demand."

"With Pega, we are taking our field service application to the next level by providing a fuller, richer user interface with additional functionality. But just as important, we are now positioned to capitalize on future technology innovations and devices coming down the pipe without having to re-tool. The infrastructure is already in place."

"With the [Pega] mobile solution, everyone knows what’s happening at all times, so our management team can respond more quickly to any customers issues."

"We are outsourcing IT to the business."

"Our successful and timely implementation was made possible by Pega’s steadfast partnership and its unique, extreme Agile approach."

"We have a single brain that provides the next best conversation for each customer based on their current context and all of their previous interactions with us. This allows us to deliver optimized propositions that maximize that customer value."

"ezFedGrants is a holistic, modern grants management solution that allows USDA to meet it aggressive customer service, operational efficiency, visibility and compliance goals. As an example, USDA has been able to streamline the payments process using Pega integrated with SAP Financials and CRM from six to eight months on average down to just three business days."

“You can’t hide that level of complexity from customers or from employees."

"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."