"This project is a really good example of implementing quickly with Pega. By leveraging the out-of-the-box Avaya connection and Pega application for client service, we rapidly deployed and were able to reduce service times by 4x."

"By using this application, Gross Written Premium has increased, and we’ve seen quite a lot of operational efficiencies."

“We've seen great success with just that shift from product to customer [centric approach], trusting the data. And [Customer Decision Hub] has been the key for us in unlocking that as the organization.”

"Paper was once at the center of our global corporate business. Now we have incorporated Pega to reengineer our procedures in order to automatize our operations without relying on tacit knowledge. We are now able to develop applications quickly using agile software development which enables rapid implementation in the United …

"By understanding our business much better, we were able to target the implementation of automations that hit our customer needs, our employee needs, and gave us the biggest wins."

"Pega offers frictionless experiences and drives personalization, two things that our consumers absolutely demand."

"With Pega, we are taking our field service application to the next level by providing a fuller, richer user interface with additional functionality. But just as important, we are now positioned to capitalize on future technology innovations and devices coming down the pipe without having to re-tool. The infrastructure is …

"With the [Pega] mobile solution, everyone knows what’s happening at all times, so our management team can respond more quickly to any customers issues."

"We are outsourcing IT to the business."

"Our successful and timely implementation was made possible by Pega’s steadfast partnership and its unique, extreme Agile approach."

"We have a single brain that provides the next best conversation for each customer based on their current context and all of their previous interactions with us. This allows us to deliver optimized propositions that maximize that customer value."

"ezFedGrants is a holistic, modern grants management solution that allows USDA to meet it aggressive customer service, operational efficiency, visibility and compliance goals. As an example, USDA has been able to streamline the payments process using Pega integrated with SAP Financials and CRM from six to eight months on average …

“You can’t hide that level of complexity from customers or from employees."

"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."

"As we process more than 1.3 billion payments and account for $3 trillion annually, the U.S. Treasury’s Payment Management area needed a creative solution that could handle a massive volume of secure transactions. Through the integration of modernized post-payment processes into our unique, innovative systems design, we have significantly improved …