“It was key to find a platform that was going to serve all our needs for now, but still grow with us. We believe that Pega can help us achieve not only that objective, but also our business objective of getting connected services while we continue to consolidate and simplify.”

“After starting our transformation to Pega, we now have 7,000 active users, using three tier-one platforms that were built and deployed in Pega. We are also consolidating different business processes and workflows into Pega to bring [users a] seamless experience by enabling integration between different applications that we use here …

“Citi has successfully deployed the Omni-channel Decision Engine to our U. S. personal bank, post login web, mobile, branch, and agent channels. We're at 100% traffic on web and mobile and are ramping in the other channels.”

"To be a digital bank, it is not enough to digitalize the interaction points with your customers. It is also important to digitalize all your processes."

"We’re creating an environment where we know our customers individually, and with Pega Robotic Automation, we reduced average handle time and minimized training time while at the same time increasing sales opportunities and improving compliance for our CSRs."

"Pega helps provide an organizational and working structure into a formerly manual-based practice, helping us get proper structure."

"We quickly understood the fact that we had no access to our source systems, the large-scale banking applications needed to complete customer transactions in a seamless one-and-done process, but we had no direct control over how to enhance those systems."

"I’m very excited at the progress we’ve made using PCS to assist in streamlining the processes associated with product build management."

"We’ve partnered with Pegasystems not only to work smarter, but to promptly respond to the needs of our external customers including brokers, employers and individual consumers. Through Pega technology, we’re able to enhance our customers’ experience and exceed their expectations for service."

“The single, feature-rich interface simplifies the information gathering process, and we are able to reduce transaction times significantly. Using Pega PRPC for future process related applications will continue to improve and expand our enterprise business capabilities.”

"We’re able to customize the response by channel and really give our advisors flexibility."

"Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost saving associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had …

"Pega Robotic Automation provides great options for agents’ dashboard displays, while other applications run in the background. This allows them to focus better on the tasks at hand and improves the experience for the customer on the phone."

"Pega is a strategic partner in our digital transformation. Pega give us the flexibility and agility to support our global use cases across multiple time zones and geographies."

"We love that Pega allows us to manage business processes and rules, and implement change in an agile manner. The adaptive analytics enable us to understand the effectiveness of the change, and then modify the business processes if required."