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Case Studies(62)

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Pegasystems Case Studies ( 2 of 62 Case Studies )
COMPANY SIZE
10,000+ Employees
INDUSTRY
Pharmaceuticals
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunication
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Elisa Bridges Omni-Channel Gaps
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Suyash Mittal
TCS Solution Architect
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Alfa-Bank: 4x Reduction in Servicing Time
Martin Pilecky
CIO
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Utility
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Con Edison: Powering Up the Customer Experience
Mike Burk
Customer Project Manager
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47 More Pegasystems Case Studies
COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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ANZ Transforms Global Business Operations With Pega
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Alistair Currie
Chief Operating Officer
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Royal Bank of Scotland Group: Delivering Personalized Customer Experiences
Jessica Cuthbertson
Head of Data Science & Customer Decisioning
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Insurance
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Farmers Insurance: Complex Quotes in 14 Minutes Instead of 14 Days
Mhayse Samalya
President of Commercial Business Insurance, Farmers
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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Oi: Driving Customer Retention and Increasing Profitability
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Ricardo Santos
Senior Manager for Customer Retention
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Administration
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How the U.K.’s DEFRA Enhanced its Rapid Incident Response
Ann Nolan
Transformation Director, Animal Health
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Government Administration
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California Franchise Tax Board: California Generates $2 Billion for Citizen Services
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Cathy Cleek
CIO
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Banking
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ME Transforms Itself Into Australia’s Best Digital Bank
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Anthony Aboud
Chief Operating Officer
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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Işbank Optimizes Over 500 Processes, Gaining Over 30% Efficiency Across the Enterprise
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Rıza Kutlusoy
Chief Strategy Officer
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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Etisalat: Connecting the Customer Conversation
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Antonio Ricciardi
Vice President, Consumer Intelligence & Engagement
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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Telecom Italia: Unifying the B2B Customer Experience
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Goffredo Sdrubolini
Head of Customer Care
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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American Express Exceeds Customer Expectations
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Jim Bush
Executive Vice President, World Service, American Express
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Insurance
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CSAA Insurance Group: Transforming the Customer Experience
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Steve Rowbury
Business Owner
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Hospital & Health Care
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Kaiser Permanente: $100M in Savings Over 10 Years
Trenita R. Ward
VP California Member Service
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Administration
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New South Wales: Streamlining State Transportation Management
Chris Ruwoldt
Principal Manager Transport Operations Systems
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Internet
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Radial Optimizes Its Contact Centers with Pega Robotics and Workforce Intelligence
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Robin Gomez
Director - Data & Analytics
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Computer Networking
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Cisco Provides World Class Customer Service With Pega
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Steve Power
Senior Director, Order Management Services
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Cisco Increases Resolution Speed By 70%
KC Wu
VP, IT, Cisco Value Chain, Cisco
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Hospital & Health Care
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Optumrx Safeguards Health And Eliminates Waste
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Steve Graese
Director of Strategic Systems, Catamaran
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunications
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TalkTalk: Leading a Consumer Revolution
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Alex Birtles
Head of Customer Loyalty Strategy
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Insurance
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Anthem Creates Next-Generation Service Desktop With Pega Customer Service
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Trish Cox
Senior Vice President of Service Experience
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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SunTrust Bank: Online customer onboarding grows 400%
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Christian Casperson
Vice President, Business Process Lead
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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Game-Changing Experiences At Optus
Gabrielle Shone
Associate Director, Campaign Technology
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Insurance
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MGEN’s Global Enterprise Transformation
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Alain Le Garrec
Marketing Manager
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Airlines/Aviation
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Heathrow Airport: Improving Real-Time Operations
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Eamonn Cheverton
Enterprise Architect
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Automotive and Industrial Automation
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Safelite Eliminates Paper for Technicians in the Field
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Matt Weger
VP, Application Development
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Health, Wellness and Fitness
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OptumRx Safeguards Health and Eliminates Waste
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Steve Graese
Director of Strategic Systems
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Hospital & Health Care
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HAP Gives Itself a Health Boost
Garima Aggarwal
Director Customer Experience
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Medical Devices
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Alere Closes Gaps In Member Healthcare
Sameh Ebeid
Vice President of Application Development
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Administration
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The State of Maine Embraces the Pega Cloud to Optimize Citizen Services
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Jim Smith
CIO
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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OCBC Sets New Standard for Customer Accounts
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Dennis Tan
Head of Branch & Premier Banking
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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Jpmorgan Chase: Putting Customers First In A Global Platform
Lester J. Owens
Managing Director, Global Head of Treasury Services Operations
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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HSBC: Retaining Customers With A Local Touch
photo
Greg Toyn
Director
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Administration
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Texas Department Of Transportation: A Faster, More Effective Way To Transform Legacy Systems
Brian Hohle
Letting Management Supervisor, Construction Section, Texas Department of Transportation
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Services
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Easing KYC for Thousands of Banks
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Jon May
CEO
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Hospital & Health Care
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Unitedhealth Group: Massive Net Benefit Savings And Improved Satisfaction
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Wayne White
Vice President, Medicare & Retirement, UnitedHealth Group
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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TD Bank Financial Group: Increased Resolution Speeds by 70%
Adrian Hopkins
Senior Manager, Technology, Optimization and Solutions
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COMPANY SIZE
201-500 Employees
INDUSTRY
Insurance
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Aegis Creates A Next-Generation Underwriting System
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Stephen Smith
Information Officer, AEGIS Insurance Services
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Insurance
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QBE Increases New Business and Improves Retention With Pega
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Julian Anderson
Head of Portfolio Management
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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EE Quadruples Successful Offers to Customers
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Suzanne Woolley
Head of Customer Base Management
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Utility
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British Gas: Unified Marketing Unlocks Value
photo
Jo Allen
Business Lead, Next-Generation Decisioning
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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PNC: Compelling, Data-Driven Customer Experiences
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John DeMarchis
Senior Vice President, Customer Management, The PNC Financial Services Group
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Outsourcing/Offshoring
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C3i Solutions - Customer Case Study
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Amit Rajaram
Director
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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Sprint: Achieving World-Class Retention in Record Time
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Marcelo Claure
CEO
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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AEGON Improves Internal Processes to Become a Truly Digital Insurer
Martyn Johnson
Manager, IT BPM Delivery Centre
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Judiciary
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New Jersey Courts Leads the Way in Criminal Justice Reform
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Jack McCarthy
CIO
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunications
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Orange Revolutionizes B2B Order Management With Pega 7
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Laurent Herr
VP Operation Support Systems
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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JPMorgan Chase: Putting Customers First in a Global Platform
Lester J. Owens
Managing Director, Global Head of Treasury Services Operations
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Case Studies, Success Stories, Customer Stories & Customer References of individual Pegasystems customers - their use cases, successful stories, approaches, and customer success results of using the software or service. Read these Case Studies, Success Stories, Customer Stories & Customer References to decide if Pegasystems is the right business software or service for your company.

We monitor all 62 case studies & success stories to prevent fraudulent case studies & success stories and keep all our case studies & success stories quality high. We only post case studies & success stories verified by the vendor. Verified case studies & success stories require that customer is an actual user of the product.