324 Pegasystems Testimonials

"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."

"Pega allows our best agents to get off mundane tasks and focus on value added services. Our most skilled resources are solving our most complex cases."

“At every key-turn, we have an opportunity to improve the customer experience. Pega is helping us decision over a million times an hour, and we only expect that to grow.”

“Always on Marketing, powered by the Pega customer decisioning hub, is the key enabler for Vodafone, enabling Vodafone UK strategy to become truly customer centric, filling the promise to our customers that Vodafone gives you the best service and experience.”

“The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform.”

"[The] implementation was incredibly smooth, and we have seen an increase in our CSAT levels since the SMS service was enabled; we look forward to adding new channels."

"What we are doing now is building the right product and solution, simplifying steps, creating screens for the right personas, so that people don't have to go to multiple screens and navigate through a complex capability to get to the data they need. Doing all this, what we are also delivering for the business is efficiency."

"Today, the agent finds all relevant customer information on the first screen. It takes no clicks and only five seconds to understand the customer. As a consequence, we reduced average handling time by more than 30 seconds and the customer gets quicker, better service."

“Pega’s center-out approach to business architecture gives us the strategy framework that will help us scale faster when the next legislative priority arises. We can now build smarter and implement larger improvements to our operations and licensure policy.”

"We received very, very positive feedback from our users for our pilot workflow implementation, the agreement of internal contracts. The results exceeded our expectations."

“With our new customer service solution, we will create the next step towards a future-oriented HR landscape and therefore represent the next evolutionary stage.”

“Our ambition was to digitize all back-office processes from onboarding to offboarding, regardless of the channels, using the Pega CLM framework.”

“We lifted our first pass rate 3.4 points Year One despite processing 50% more claims volume from growing our business. We can’t hit our auto-adjudication goals without Pega!”

“Being able to work across all areas, while considering the challenging and shifting perspective, is why the partnership with Pega and Accenture was key to our success. We needed a powerful technology along with a strategic partnership to achieve our objectives and unlock our future potential.”

“Implementing the Pega Platform and Customer Service strategic app has transformed client case management at ACSO. We’ve been delighted with the Platform and the strong partnership we’ve created with Pega which has allowed us to maximise our ROI and design a flexible, scalable and fit-for-purpose case management system.”