324 Pegasystems Testimonials

"Reduction of manual processes and duplicate entry has allowed procurement resources to redirect their time to higher value activities."

“Virgin Money has delivered dramatic operational efficiency and customer experience outcomes with Pega and Accenture. As an example, account opening journeys for one product have been reduced from 15 days to 15 minutes.”

“We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on.”

"We’ve shifted from campaigns that were very focused on selling a product during a specific window of time, to focusing on customer lifetime value. To do that, we needed to engage our customers one-to-one. That’s what Pega provides."

“There has been one huge benefit for our teams using Pega that they were not able to do before. At any given point in the day, management can assess exactly how many cases are outstanding, where they are in the process, and who is working on those cases. It provides a level of Case Management that just wasn’t possible before Pega.”

“We had about twelve workflow systems across the company and we all consolidated and said, well, you have to find one master system. Pega helps us enormously to connect the different dots between the different systems. That's of course a critical customer benefit which we see not only from an IT perspective, but most importantly for our users across the globe.”

“Siemens came to the conclusion that Pega was the best integrated solution in the market.”

“With our Next Gen P2P automation platform powered by Pega's low-code technology, we are delivering new levels in automation rates, cycle times, and execution quality, and are setting new standards for our customer experience."

“Pega's unique ability to build for change and center-out business architecture enabled our product owners to react with speed and flexibility to address business challenges.”

“Pega CRM’s speed, efficiency and new call wrap-up feature have saved TCDRS Member Services Representatives a lot of time on routine processes, which really slowed us down previously.”

“Requirements were changing from the morning to the afternoon, by using Pega case management, we were able to quickly adapt to all the change.”

"By leveraging technology to break down traditional barriers and meet consumers where they are with relevant education and engaging experiences, we can empower more consumers to take charge of their financial futures."

“Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success.”

“Pega helps us deliver personalized conversations at true enterprise scale – spotting patterns from billions of interactions so the customer gets the right message and the best experience.”

"With Pega, the 25 Sveriges a-kassor unemployment insurance funds can serve citizens more quickly and conveniently in a time of real need. At the same time, the system frees up caseworker time and brings ownership of system changes in house."