"We're able to predict that you're going to call to provide you a resolution path before you need to actually contact us."

“There are so many moments during a buyer’s journey where decisioning can be introduced and applied in unique and different ways. We built a dynamic proposition framework that can power this entire journey from the same Pega platform.”

"We’re redefining how we interact with our agents and how agents interact with their customers, the insured."

"Pega is the best in place, best in market. We were convinced because we saw, only with Pega, the chance to cover requirements in all sizes."

“Virgin Money has delivered dramatic operational efficiency and customer experience outcomes with Pega and Accenture. As an example, account opening journeys for one product have been reduced from 15 days to 15 minutes.”

“We needed to have an orchestration tool, one that could decide whom, to send what, at what time, and on what channel. That's why we invested in Pega.”

“In the past, it would take you a whole day to get access to the system. Today it takes an hour.”

“We see the alignment when you see the foundational case management solution in place. It's a global platform. You start to see things that you didn't even think of before as capabilities.”

"Zurich is developing the BPM solution in co-creation sessions thanks to how Pega is designed. This approach results in a solution not only developed together with our users but also based on their specific needs.”

“Why must we change? We have to, the industry is changing, our competitors are changing, our consumers want more.”

“With the new Conservation Delivery Streamlining Initiative (CDSI) program, our Field Office staff are able to spend significantly more time in the field supporting our customers and conservation, and less time in the office working on manual, administrative work.”

"We decided to use Pega for our CRM installation […]We can use that for AI and analytics in order to be proactive and relevant to our customers. This of course creates a good experience across all channels."

“We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases.”

"We’ve seen a 50% increase in net promoter score. And ultimately, what matters, 14% churn reduction."

"With the Pega Platform, we were able to go from a standing start to our first application within six months."