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“We recognized early on that AI could be a game-changer in customer management. With Parloa, we found a professional, innovative partner to help us put that vision into action."
"We recognized we often lacked the right skilled, knowledgeable agents at the right time, in the right languages, this isn’t replacing customer service agents. This is making our agents better."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …
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