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parcelLab

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Read 25 parcelLab reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 4 customer videos to see why companies chose parcelLab as their Returns Management Software

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

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  • 25 Testimonials View
  • 21 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 1619 reference ratings
4.8/5.0 (1619)
  • Fall 2025 Market Leader Returns Management Software
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    Narvar simplifies the everyday lives of consumers. They create elegant package tracking and returns experiences with your favorite retailers. Narvar helps the most admired brands and retailers build lifelong relationships beyond the “buy” button. As an enterprise grade SaaS platform serving 350+ retailers like Sephora, Neiman Marcus, Crate & Barrel, …

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25Testimonials

  • “We recognize that only satisfied customers return and become loyal customers. The delivery process certainly has an extensive influence on customer service inquiries.”

    Sebastian Leiß Product Owner

  • "Our partnership with parcelLab has given us many advantages. Our customers now receive all post-purchase messages directly from us, in our corporate identity and the Track & Trace page on …

    Christian Schab Head of E-Commerce

  • "A lot of managed solutions redirect customers to their own landing page for post-purchase experience, which means they’re not on the True Classic landing page. This scenario requires a ton …

    Breanna Moreno VP of Customer Experience
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21 Case Studies

  • Why returns labels are no longer fashionable for Conrad

    Silvio Heider Business Expert Project & Digital Process Management

  • Communicate updates on ​time-critical deliveries​

    Benjamin Luyten Head of International Partnerships

  • Weltbild - Customer Case Study

    Christian Sailer Chairman of the Management Board
20 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional parcelLab Information & Resources

Read parcelLab Reviews, Testimonials & Customer References from 25 real parcelLab customers.

Browse parcelLab Case Studies, Customer Success Stories, & Customer References from 21 businesses that use parcelLab.

Watch parcelLab Customer Videos to learn why 4 businesses chose parcelLab.

FeaturedCustomers has 1,897,391+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.