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parcelLab

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Read 25 parcelLab reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 4 customer videos to see why companies chose parcelLab as their Returns Management Software

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

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  • 25 Testimonials View
  • 21 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 1619 reference ratings
4.8/5.0 (1619)
  • Fall 2025 Market Leader Returns Management Software

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    Narvar simplifies the everyday lives of consumers. They create elegant package tracking and returns experiences with your favorite retailers. Narvar helps the most admired brands and retailers build lifelong relationships beyond the “buy” button. As an enterprise grade SaaS platform serving 350+ retailers like Sephora, Neiman Marcus, Crate & Barrel, …

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25Testimonials

  • "The results were very impressive – we saw an increase in sales, basket size and repeat purchases. The integration was easy and in a short amount of time, parcelLab has …

  • "ParcelLab has brought our business into the future. We are now able to provide fully digital tracking solutions for our customers that can scale with the company’s growth – allowing …

  • "When it comes to asking for product reviews, it’s all about the right timing. With parcelLab, we have tailored the shipping communication to the various stages of the process and …

24 more testimonials currently locked

21 Case Studies

  • Weltbild - Customer Case Study

  • Why returns labels are no longer fashionable for Conrad

  • Increase revenue by making personalised and relevant recommendations to shoppers

20 more case studies currently locked

4 Customer Videos

  • Bose - Customer Success Story (Tim Volkmann - Manager – Digital Consumer Direct Europe)
  • Stokke - Customer Success Story (Martin Weis - Global eCommerce Operations Manager)
  • More sales through targeted product recommendations
3 more videos currently locked

Additional parcelLab Information & Resources

Read parcelLab Reviews, Testimonials & Customer References from 25 real parcelLab customers.

Browse parcelLab Case Studies, Customer Success Stories, & Customer References from 21 businesses that use parcelLab.

Watch parcelLab Customer Videos to learn why 4 businesses chose parcelLab.