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parcelLab

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Read 25 parcelLab reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 4 customer videos to see why companies chose parcelLab as their Returns Management Software

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

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Customer Rating Review Scorebased on 1485 reference ratings
4.8/5.0 (1485)
  • Market Leader 2025 2025
    Fall 2025Market LeaderReturns Management Software

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    Narvar simplifies the everyday lives of consumers. They create elegant package tracking and returns experiences with your favorite retailers. Narvar helps the most admired brands and retailers build lifelong relationships beyond the “buy” button. As an enterprise grade SaaS platform serving 350+ retailers like Sephora, Neiman Marcus, Crate & Barrel, and Gamestop, Narvar drives brand loyalty at scale by enabling immersive and emotional post purchase customer experiences. From effortless order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to simplify the everyday lives of consumers.

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25Testimonials

  • "By cooperating with parcelLab we offer our customers a service plus, because we give them more security during the shipping process. At the same time, we were able to reduce the number of shipping-related inquiries by 21.5% by Black Friday, which greatly relieves our teams.”

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21 Case Studies

  • Increase revenue by making personalised and relevant recommendations to shoppers

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4 Customer Videos

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Additional parcelLab Information & Resources

Read parcelLab Reviews, Testimonials & Customer References from 25 real parcelLab customers.

Browse parcelLab Case Studies, Customer Success Stories, & Customer References from 21 businesses that use parcelLab.

Watch parcelLab Customer Videos to learn why 4 businesses chose parcelLab.