"I wanted to help lower the abandonment rate. I also wanted to make sure our customer service reps were on the phone with people who really needed help."

"Those meetings are not always pleasant, but they do help find holes in claims processes. We now can pull great data to go back to payers and explain what’s going on. When a payer raises an issue, we can quickly check our records. “One payer asked us to verify how …

“We believe, as the community healthcare leader, that we need to serve all consumers, regardless of payer source, and look for programs and solutions that aid our population, and make sure we’re providing superior services to anyone who comes through our doors.”

“The younger workforce doesn’t want to take calls and work weekends. They want to work more predictable, daytime hours — the updated employee compensation and working conditions reflect these preferences.”

“The volume of calls and requests for information exceeded our internal resources, information on the virus was changing quickly, and we needed to expand to assure the needs of our community were being met safely, correctly, and efficiently.”

"BGO is truly thankful to partner with Change Healthcare to assist with our workflow and ultimately help our patients receive the care they need."

“We have enjoyed consistently highquality service for our patients, our community, and for our physicians and staff.”

“Sometimes patients don't know that they have insurance, or they're unsure of what coverage that they have. The Clearance Patient Access Suite allows us to verify the benefits almost immediately and gain a clear picture of what a patient’s financial liability is going to be.”

"The result was a 20%-30% improvement of standard manual HCC review results."

“The most important consideration in choosing a new cardiology system is to make sure it integrates with every system in your facility, whether it’s purchasing, physician reporting, or your charting system.”

“The Change Healthcare team delivers on its promises. I would let others know that they will work with you to help you prosper in the business of healthcare.”

"[Because of the transparency we have through the portal], I don’t see us as two separate companies; I just see it as we have a department or division that handles all our correspondence, and Change Healthcare makes it happen. We were able to cut our costs from what we had …

“We wanted to use one strategic RCM partner to handle everything efficiently, so we could focus team member time on their important, high-touch functions.”

“The adult side has been great, and the new fetal and peds is great. We have not had any issues with the new reports. It seems like it’s allowed us to be a little quicker getting our reports sent to the doctor.”

"Stratus Imaging PACS is easy to use and it has all the functionality we need for [radiology] measurements and image manipulation and more."