"We began using the machines at Camp Lejeune in 1997 and, in some facilities, have collected as many as seven independent sets of data. In several cases we’ve been able to recognize a weakness, make necessary improvements, and monitor a direct increase in satisfaction at a particular facility."

"Opinionmeters are used to measure customer feedback on very local and tactical issues. These are issues which we could not always previously research as the more traditional methods were not cost effective. The beauty of the Opinionmeters is they are fairly economical, easy to use and portable, so they can …