Overall, the simplicity of OnBoard is it's strongest feature. With minimal training, our admins were able to quickly begin creating meetings and board packs. Simply put, OnBoard is a highly effective system that does exactly what we need it to do, without a mass of unnecessary features. It's also worth commenting on the strength of Passageways customer support. Our account manager worked very closely with us through every step of the implementation process, helping us with the initial setup of the system as well as training for our admins. Passageways also setup a number of training sessions for our Trustees, ensuring they were completely comfortable using the platform before go-live, which has lead to a high level of user adoption.
"The first meeting we had, the experience was not of that of a technology, the experience was a board meeting. Directors didn’t even realize that we didn’t have to put any effort into learning OnBoard, even administrators put very little effort into learning. We were just like Holy Cow, everybody’s already got their meeting set up. It just started happening."
"All documents are in one spot and no one has to remember who emailed what or where any document has been placed. They can quickly reference the one location easily. I can't imagine ever going back to using paper, and how much time it took to do that."
"Easy to use, great interface, different levels available depending on needs/security requirements."
"That there is a mobile app available. I like how you are able to arrange committees in groups and have the option to grant permission levels for individuals."
"Key functions of OnBoard, such as creating meetings, agendas and meeting packs for Directors to support their decision making, are extremely straightforward and easy to use. This takes away the difficulty and time of having to introduce change to new users, who are instantly aware and easily persuaded of the benefit of having all their important information in one place. The resources section is an ideal place for housing Directors induction materials."
"The software is very user friendly. It is important when dealing with Board members of varying technical abilities. The feature that allows Board Members to RSVP to meetings and put those meetings in their calendar is a useful feature. It is easy to determine who is attending the meeting, and there is no need to send calendar invitations."
"Preparation for meetings is streamlined. Excellent support. Support environment as saves on paper. Secure environment. Visually appealing and user friendly."
"It was quick and easy to set up, and is user friendly even for our older Board members. The training time was minimal to get them comfortable using the software."
"Ease of use; Convenience; Mobile enabled."
"I like that it is very easy to use and upload and change information."
"There are several things I like about the software. One of the features we like is the ability to use the software on both Apple and Android devices. If I ever need help with the software, I can easily find help through the Help Center and there are Admin Guides. When a new member joins our Board - no problem! There is a User Guide to help get them up to speed very quickly. Should there be another issue that I cannot resolve, I have found the staff at OnBoard very helpful in resolving any issue that I come across (which are very few and far between!) I also like the opportunity for additional learning via Webinars. We are updated when the offices at OnBoard will be closed or whenever there is an update on the way. The communication is above and beyond. Putting together an Agenda for a board meeting is very easy to do. I am finding the agenda import to be a big time saver. Our board enjoys the ability to make annotations during our board meetings."
"I like the ease of use and the various uses of the software."
"It's easy to build and modify our board packets. We previously compiled paper packets and mailed them to our board members. That required amendments when agenda items were added or deleted. We can now easily make changes and additions and push those directly to our board members in advance of our meetings."
"Easy to use for board members, Saves time for report preparers, Allows for more information to be made available, Secure method of dissemination private information."