Overall, the simplicity of OnBoard is it's strongest feature. With minimal training, our admins were able to quickly begin creating meetings and board packs. Simply put, OnBoard is a highly effective system that does exactly what we need it to do, without a mass of unnecessary features. It's also worth commenting on the strength of Passageways customer support. Our account manager worked very closely with us through every step of the implementation process, helping us with the initial setup of the system as well as training for our admins. Passageways also setup a number of training sessions for our Trustees, ensuring they were completely comfortable using the platform before go-live, which has lead to a high level of user adoption.
"The first meeting we had, the experience was not of that of a technology, the experience was a board meeting. Directors didn’t even realize that we didn’t have to put any effort into learning OnBoard, even administrators put very little effort into learning. We were just like Holy Cow, everybody’s already got their meeting set up. It just started happening."
"All documents are in one spot and no one has to remember who emailed what or where any document has been placed. They can quickly reference the one location easily. I can't imagine ever going back to using paper, and how much time it took to do that."
"I think the ease of use for administrators is a huge pro. The administrators can build agendas easily for their respective committees and any updates are pushed out immediately to the board members. Plus, creating new meetings is a simple process."
"Very easy to learn. Intuitive. Powerful tools."
"The ease of use in the product cannot be beat. It is also very forgiving and error proof."
"I love that I can copy last months agenda without having to recreate one each month. And the ease of drag and dropping the documents into the agenda is so handy."
"It makes it easier to prepare our meeting books for the quarterly meetings."
"We use this for our monthly operations reviews, I find it easy to use, pretty straight forward. It had undergone several revisions and updates and I find that the improvements made were practical and useful. Its a good tool to use for sharing files and documents, all invitees to the meeting are able to access files and review them prior to the meeting. It also prompts attendees of any changes made to the deck or meeting."
"From the first day I used it I found this software to be very user-friendly. It was easy for me to figure out where to go, what to do and how to edit our board materials. I hired on just a month prior to our annual board retreat, and I had no issue setting up our committee/board meeting notices, updating fiscal year information and revising our directory for the new year."
"The ease in which we were able to navigate and share with our members across various platform and locations."
"Software is easy to set up and maintain. Clear and clean presentation for our Board members. The switch has enabled the other Administrative Assistants to be able to work in the software for their committee meetings and they feel in control and able to contribute and support their VP's."
"I have great customer service experiences. I have one person I can always go to for questions, and then if he doesn't know he'll get me the person who can. He's very on top of training or asking if I have any questions about the new features. We will be training our board members here soon on the new features thanks to our reps willingness to help."
"It saves City Staff a lot of time and paper. We were printing out 80 or more page packets on a weekly basis and if a change was needed at the last minute would be wasting even more paper. Now we can make changes as we need to and also provide past meeting information for all council members to access easily. They also have access to other City documents to review if needed."
"Flexibility and ease of use across different classes of devices. Simple and straightforward interface that is each to teach to staff. Meets compliance and security best practices and standards."