“Our customers count on us to deliver their orders, which can be high of value, in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools …

"The inability for our shoppers to select their preferred PUDO point at the checkout was a big issue in delivering a positive customer experience. Most of the time, what was automatically selected for them was neither convenient nor their preferred choice."

"Hunkemoller used - and was a huge advocate - of nShift. It wanted us to align with its established systems to effectively carry out fulfillment on its behalf. This is how we were introduced to nShift and, after seeing its impact, began to adopt it across the wider business."

"We send more than 400,000 parcels every year. We are able to save the equivalent of an entire annual salary, as we don’t have to get an employee to put delivery notes in each and every parcel. We also save money on paper, toner and maintenance on printers."

“Our customers experience fewer errors in deliveries due to better tracking and control as well as a higher delivery speed. Carriers are pleased that we use [nShift], as we are able to handle their demands for updated routes, formats, products, validation and so on. This means that carriers do not …

"Since we introduced [the new] delivery module, the average order value increased by 20 percent compared with the same period last year."

"nShift has significantly improved our post-purchase experience which has reduced calls to our customer service team, improved our brand perception and boosted our bottom line."

"Our priority has been to get going quickly with the least possible friction to directly achieve the performance we wanted. And that’s what we got."

"Uptime is close to 100% and if any challenges arise the [nShift] support team are permanently on standby to resolve problems."

"With [nShift], we can more easily track shipments, mistakes and overbilling, and we are more flexible to new carriers. In short, the platform increases quality, usability and the structure when working with shipments."

"The collaboration with nShift makes it super easy for us to give our online customers the choice on when and where they want their order to be delivered."

"We excel in logistics, nShift excels in software solutions, making things much easier for webshops. And that's something we strongly advocate for."

“We’ve made returns part of a seamless omnichannel customer experience with increased returns control and insights, What was a historical pain point for the company and our customers has been changed into something that adds real value. And because we’ve added more intelligence to the process, we’re getting much more …

"Shipments for our stores were a ‘business as usual’ process. However, with e-commerce you have all these different parcels that need to have their own individual labels as they will be sent with different carriers depending on the size of parcel and the end destination. We realized that we needed …

"To grow the business and cater for the needs of our customers, it was clear we needed something that put them in the driving seat of their delivery preferences. We selected nShift to work with our established solutions and it slotted in perfectly with no issues."