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"nShift has significantly improved our post-purchase experience which has reduced calls to our customer service team, improved our brand perception and boosted our bottom line."
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“Our customers count on us to deliver their orders, which can be high of value, in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools …
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"We’re really pleased with [nShift Checkout]. Customers can see the cost of shipping on the basis of their own postcodes, and we can manage shipping prices from a single location. This is a very neat solution."
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"Every shipment required manual handling, which not only wasted time but also led to frequent mistakes in shipping options. It was clear that the system we had in place wasn’t built for efficiency, and as we grew, the problems only got worse."
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"We have really benefited from nShift Checkout to offer our customers freedom of choice in the Swedish market."
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“We estimate that nShift, combined with the WMS system Apport, which we also invested in last year, has increased the efficiency of our warehouse by 15-30%. It will also give us a better foundation for negotiating with carriers in the future. With the great results [nShift] has given us, we …
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"When we learned about the nShift and Qliro checkout solution, we decided to implement it so we could provide customers with a better experience, from the moment they choose their watch right up until they wear it."
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"With [nShift], we can more easily track shipments, mistakes and overbilling, and we are more flexible to new carriers. In short, the platform increases quality, usability and the structure when working with shipments."
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"We’re expecting to achieve a higher conversion rate and greater customer satisfaction with this partnership [and] looking forward to developing a comprehensive and optimized solution with [nShift]."
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“As a consumer, you don’t want an app from PostNord, another app from DHL and a third from Bring. By the same measure, you don’t want one app from Apotea and a different app from Zalando.”
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"The level of control that nShift Checkout gives to users like me has been a big plus. Now, if we want to change elements of the checkout experience, we don’t have to go through a third party. We can do it ourselves."
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“When we had vendor-specific solutions, we had to dip into different systems all the time. Having it all in one system is of great benefit to us – and I think our customers are receiving a better quality of service because of it. In particular, the new solution has enabled …
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“Now that reference numbers are sent to recipient emails, customers don’t have to call us asking about shipment arrival dates. They can monitor it themselves. This has reduced incoming phone calls significantly and saved me a lot of time.”
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"Uptime is close to 100% and if any challenges arise the [nShift] support team are permanently on standby to resolve problems."
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"We decided to go with nShift’s solutions because they have a modern platform that supports the shipping services that we want to offer to our customers. We also placed emphasis on an innovative checkout solution offering enormous flexibility that gives us the option of ‘Floydifying’ the customer journey."