"The ability to acquire new customers and maximize customer experience is directly related to the use of innovative technologies and the deployment of best practices. Netcracker's market expertise and proven solution capabilities will ensure that we have the capabilities needed to keep our customers happy."
"We are committed to being the country's leading digital service provider, offering our customers and partners the innovative capabilities they require in a world that demands constant connectivity. Netcracker, as a proven and leading provider of next-generation revenue management capabilities, is the logical partner for driving our continuous digital transformation."
“Our partnership with Netcracker gives us an opportunity to further improve our customer-facing systems and processes with even greater efficiency, allowing us to enhance our promise in delivering exceptional customer experience.”
“In order to provide high-quality customer service and enable faster time-to-market, we needed a strategic IT platform for the management of the network and systems. The implementation of one central inventory with discovery and reconciliation capabilities for all network layers will be an important step in planning and installation. By leveraging Netcracker’s OSS solutions and services, we will be able to drive greater operational and business agility.”
“It was the strategic partnership, as well as their comprehensive Billing and Revenue Management solution capabilities, that encouraged us to extend our relationship with Netcracker. We look forward to enhancing our customer-centric operations through the use of Netcracker’s product and service offerings.”
“Netcracker is a proven partner with revenue management solutions that provide a strong foundation for growth and profitability for our pay-TV, voice and high-speed data services, This multi-year extension reflects Netcracker’s ongoing commitment to our longstanding partnership.”
“Our expansion with Netcracker was driven by the success we’ve already experienced with its fully hosted order-to-cash solution as well as the opportunity to fundamentally transform our customers’ experience through an innovative self-service portal, We are excited to empower our customers with more capabilities and deliver the experience they expect from a leading U.S. cable operator.”
“Netcracker’s proven ability to provide, deliver and support a forward-looking converged billing solution to serve our entire customer base made it the clear choice as our key partner for this substantial billing transformation.”
“Throughout our partnership, Netcracker has validated its dedication and ability to continuously support our mission-critical billing operations. We extended our partnership with Netcracker and its next-generation Revenue Management solution to meet the digitalization transformation requirements from our market.”
“Netcracker’s sophisticated fully integrated BSS/OSS suite, field-proven expertise and successful delivery track record were major factors in selecting it for this large-scale transformation. While we have already witnessed the in-depth functionality of Netcracker’s billing solutions, we look forward to experiencing the comprehensive advantages of using its updated end-to-end portfolio.”
“Netcracker’s successful delivery of its cutting-edge […] solution has validated our decision to continue our relationship. Netcracker’s comprehensive managed services capabilities have reaffirmed our confidence in them to host, manage and run its platform, allowing us to streamline our order-to-cash process and strengthen our customer and billing management operations.”
“The entire Lightpath organization is focused on providing the best experience we can for our customers and streamlining our operational processes helps us continue to deliver on that promise.”
“Netcracker has been our proven partner for managed services. We have further expanded the relationship to include its hosted CRM solution, giving us a comprehensive BSS capability fully integrated with Netcracker’s Revenue Management. This expanded managed services relationship will enable us to streamline mission-critical processes and reduce overhead, while delivering more functionality to improve customer experience and loyalty.”
“Having the ability to prioritize customer experience management and new revenue-generating initiatives, rather than spending a lot of time on back-end maintenance and management, will allow us to rapidly adapt to market changes and evolving customer demands, Netcracker’s Managed Services are foundational to our growth and will help us focus on what really matters: our customers.”
"We at Hrvatski Telekom want to be the leader in the regional telecommunications and digital service market by year 2020. We want to have the best network, the best digital services and the best customer experience. To achieve this, it is important we have an advanced, convergent billing system which will support future offerings and enable shorter time-to-market. For that reason, we have chosen the leading telco solution which provides us with an innovative platform, superior billing capabilities and proven professional services that will help us monetize our investment in converged infrastructure."
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