58 NetCracker Testimonials

“It’s important we evolve to meet our customer’s demands, and this new solution is another example of how we will further improve our service. This solution will enable Cox Business to achieve greater efficiencies as we remain on track to reach $2 billion in revenue by 2016.”

“Netcracker is a clear choice for us as we improve post-paid billing and customer care functionality to meet our rapidly expanding footprint of customers. They have vast experience in both complex billing and customer care, and are a trusted name in the industry.”

“Netcracker’s solutions will help Singtel Group Enterprise augment our operational efficiency, improve productivity and increase network configuration accuracy across our services, leading to enhanced customer service experience with shorter service provisioning lead time."

"The ability to acquire new customers and maximize customer experience is directly related to the use of innovative technologies and the deployment of best practices. Netcracker's market expertise and proven solution capabilities will ensure that we have the capabilities needed to keep our customers happy."

“Netcracker was a clear choice for our business because of its demonstrated track record of successful BSS transformations and its next-generation revenue management quality, flexibility and deep functional capabilities."

“Netcracker’s comprehensive TOMS suite, unparalleled delivery capabilities and market leadership made selecting it for this large-scale business transformation a convincing choice. The flexible and automated Netcracker solutions will allow us to revamp a number of business processes and optimize the customer experience, giving us the competitive and functional capabilities we need to support our business activities in the future.”

“In order to provide high-quality customer service and enable faster time-to-market, we needed a strategic IT platform for the management of the network and systems. The implementation of one central inventory with discovery and reconciliation capabilities for all network layers will be an important step in planning and installation. By leveraging Netcracker’s OSS solutions and services, we will be able to drive greater operational and business agility.”

“It was the strategic partnership, as well as their comprehensive Billing and Revenue Management solution capabilities, that encouraged us to extend our relationship with Netcracker. We look forward to enhancing our customer-centric operations through the use of Netcracker’s product and service offerings.”

"Consistency across all lines of business and minimizing the number of systems required enables us to offer new digital services faster and provide innovative bundles that our customers expect. Netcracker's proven ability to deliver a comprehensive revenue management solution allows us to consolidate on a single billing platform and offer a better customer experience."

“Our decision to select Netcracker was based on their industry-leading technology. Netcracker’s solution is built on a unified platform that will simplify our systems architecture and provide our business operations with the flexibility needed to compete in the commercial market today. We are leveraging the Cable Information Architecture (CIA) that we developed with CableLabs and other MSOs to optimize our ability to enable the business.”