58 NetCracker Testimonials

"As we accelerate the transformation of our network and services to fully leverage cloud and virtualization, Orchestration and Automation plays a critical role in how we build and operate both the infrastructure and our business. We selected NEC/Netcracker due to its deep understanding of both physical and virtual domains and its unique capabilities for hybrid operations across physical and cloud environments."

“Our expansion with Netcracker was driven by the success we’ve already experienced with its fully hosted order-to-cash solution as well as the opportunity to fundamentally transform our customers’ experience through an innovative self-service portal, We are excited to empower our customers with more capabilities and deliver the experience they expect from a leading U.S. cable operator.”

"As our customers' expectations change, we must continue to evolve, working with proven partners and leveraging platforms that are stable, meet the requirements of our business and enable us to deliver the best customer experience. Our longstanding use of its Revenue Management solution validates our relationship with Netcracker. Extending the use of the platform was the logical choice in order to meet our near- and long-term business objectives."

"The ability to acquire new customers and maximize customer experience is directly related to the use of innovative technologies and the deployment of best practices. Netcracker's market expertise and proven solution capabilities will ensure that we have the capabilities needed to keep our customers happy."

“Netcracker has been our proven partner for managed services. We have further expanded the relationship to include its hosted CRM solution, giving us a comprehensive BSS capability fully integrated with Netcracker’s Revenue Management. This expanded managed services relationship will enable us to streamline mission-critical processes and reduce overhead, while delivering more functionality to improve customer experience and loyalty.”

“Having the ability to prioritize customer experience management and new revenue-generating initiatives, rather than spending a lot of time on back-end maintenance and management, will allow us to rapidly adapt to market changes and evolving customer demands, Netcracker’s Managed Services are foundational to our growth and will help us focus on what really matters: our customers.”

"I'm delighted that we have developed and deployed NFV with NEC and other leading vendors in the NFV domain. To maximize benefit of NFV, DOCOMO expects to virtualize many other key components of its mobile network, aiming to eventually establish a fully virtualized network. I'm convinced that our multi-vendor NFV is the first step toward our goal."

“Our decision to select Netcracker was based on their industry-leading technology. Netcracker’s solution is built on a unified platform that will simplify our systems architecture and provide our business operations with the flexibility needed to compete in the commercial market today. We are leveraging the Cable Information Architecture (CIA) that we developed with CableLabs and other MSOs to optimize our ability to enable the business.”

“It’s important we evolve to meet our customer’s demands, and this new solution is another example of how we will further improve our service. This solution will enable Cox Business to achieve greater efficiencies as we remain on track to reach $2 billion in revenue by 2016.”

“Netcracker’s successful delivery of its cutting-edge […] solution has validated our decision to continue our relationship. Netcracker’s comprehensive managed services capabilities have reaffirmed our confidence in them to host, manage and run its platform, allowing us to streamline our order-to-cash process and strengthen our customer and billing management operations.”

“In order to provide high-quality customer service and enable faster time-to-market, we needed a strategic IT platform for the management of the network and systems. The implementation of one central inventory with discovery and reconciliation capabilities for all network layers will be an important step in planning and installation. By leveraging Netcracker’s OSS solutions and services, we will be able to drive greater operational and business agility.”

"Our longstanding relationship with Netcracker is built on trust and its proven ability to deliver and support complex business programs, which drove us to select it for this important initiative. Netcracker has demonstrated and validated its managed services capabilities around the world and we are happy to extend our partnership in order to meet our objectives."

“Our longstanding partnership with Netcracker validates the comprehensive functionality of its cutting-edge BSS offerings. I believe these Revenue Management, Interconnect and Active Mediation solutions will enable us to personalize customer-centric offerings and improve customer satisfaction. Combining our business expertise of over 150 years and implementing modern systems and processes ensure that our customers are able to harness the full potential of our product portfolio by enabling more value additions."

“By enabling a faster time-to-market for next-generation offerings and services and allowing us to configure new pricing models on the fly, Netcracker’s Revenue Management solution will help us compete aggressively in Sri Lanka’s growing communications market. I believe this deployment will enable us to improve the bottom line and develop a stronger customer-centric approach, which will introduce a number of strategic business opportunities in the long run."

“Cricket consistently delivers value to its customers by actively seeking out cutting edge technology in both network and IT domains, and working with our strategic partners, to rapidly prototype it and effectively operationalize it. This joint trial is a result of a successful business relationship between Netcracker and Cricket. It reflects our commitment to bring the latest to benefit our customers while positively impacting business operations.”