"A single source of truth is transformative, because now MOJO-CX© has afforded us visibility and accountability. We're able to identify the work behaviours behind those numbers and focus resources around the behaviours that people are exhibiting to hit beat targets. MOJO-CX© affords us the ability to sit down and design a formula that we know works. Not based on metrics from Google or purchased from a third party, but designed in-house around real people and behaviours that are actually being used. Having a system like this allows us to hold people to a different level that otherwise we wouldn't have been able to."