“We want to be able to get on a call and quickly have an understanding of the background without making our customer repeat it. Work order and case summaries help provide a seamless, personalized, high-quality service experience for our customers from onsite repair to call center.”
“Dynamics 365 CRM provides us with a central sales platform connected directly to the Microsoft 365 tools our employees use. And the interaction with Power BI enables us to quickly provide our sales division with new insights."
“Our growth and our ability to proactively serve our customers relies on robust data and a robust platform. Simply put, Dynamics 365 is key to our future.”
"Universities have a responsibility to be incubators of transformative technology, by leveraging digital tools and being places of learning to prepare students for new work opportunities and a digitally enhanced workplace."
"The finance team did not have any enterprise resource planning (ERP) solution. Our goal was to establish one to reduce complexity, increase operational efficiency and reporting quality. Compared to other solutions, Dynamics 365 was much easier to implement and provides a complete solution for various administrative operations."
"Microsoft holds the leading position in training language models. Naturally, we wanted to work with the top technology for this project."
"The training was completed in 200 hours and it is the cheapest BERT-large in the world, built under 1,000 euro."
“For the multilingual capability, we provided the translations we wanted, and Microsoft implemented them. For the needed accessibility, Microsoft deactivated the built-in verification capability so we could add the verification technology we preferred. We worked with Microsoft Consulting Services as one team all the way.”
"Thanks to the adoption of Dynamics 365 and the implementation of nine use cases, which are perfectly adapted to CTTI's business reality, it has been possible to improve customer perception of CTTI. Proof of this is the significant improvement in the quality survey ratings: in 2014, CTTI's ICT services were …
"The power of Microsoft Dynamics and the ability provided by Content Blocks in Reach has let us create modified and personalized journeys."
"We decided we weren’t going to force faculty members to use this new approach. Instead we created an environment so exciting our people wanted to use it to collaborate. That, paired with our student-led initiatives, has put the end-user in the driver’s seat so they’re key players in this process."
"In terms of scalability and sheer volume, I don’t see that it would have been possible with any other system."
"Besides making our current process better and more professional, Dynamics 365 is a smart solution that enabled us to have clear metrics, with appropriate solutions to focus on strategy, making people and their leaders closer—unifying information."
"Right now, our inspectors working in offline locations are forced to collect inspection data manually and later transcribe their reports into our systems. Dynamics 365 Field Service will eliminate that need, saving inspectors time and the frustration of repetitive data entry."
"We made our own box versus somebody putting us in a box and having to change our process to fit it. Microsoft gave a us a tool that’s agile. There’s never been a point where we hit a wall and could not do something. It’s a great tool for information …
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