2339 Microsoft Dynamics 365 Testimonials

"Dynamics 365 comes with standardized reports, which don’t require us to do anything. You just run a report, and it gives you all the information you need."

"Our goal with using the Unified Service Desk in Dynamics CRM is to simplify life for our agents and improve the overall experience and service for our customers. We’ve managed to save about 30 seconds on every call, which is huge in a contact center."

"Business savings is not something Nationwide is known for, but what Microsoft Dynamics 365 Sales gives us is scalability. It will make it easier for the team to grow in the future as we raise awareness of our brand in this space."

"With the implementation of Dynamics 365, we have optimized our management systems from an organizational and operational point of view. We have achieved a significant improvement in usability and accessibility and consequently, we have achieved an increase in the number of opportunities managed by approximately 20 percent compared to those made with the old ERP system."

"From the beginning we have worked with Ibercaja to achieve two clear objectives: to modernize digital channels to improve the customer experience and to make Ibercaja the most innovative bank in Spain in customer service."

"We like the option of being able to simply expand and scale as we need to with Dynamics 365."

"We’re able to present additional investment avenues to clients and offer a value add, which is a unique and powerful approach that we achieved with Dynamics 365."

“At the same time, with Dynamics 365 Marketing we are able to create campaigns quickly through the creation of personalized journeys, which allows us to boost the conversion rate of potential customers and give more value in communications for each customer.”

"Dynamics 365 has provided a series of automations, the flexibility for extracting information is also very important."

"We didn’t want our clients to have to prepare a file that then has to be sent to the bank and then processed. Instead, we created a channel of interaction and communication with the client where data flows seamlessly based on algorithms."

"With Dynamics 365, we have the platform we need to grow in different countries, in multiple languages and cultures. That’s one of the reasons we chose Microsoft."

"We’re digitizing our business and patient records to improve the quality of our services. We implemented Dynamics 365 solutions to provide an easy communications platform for patients and their dentists."

"We’re very happy with Dynamics 365. Patients like it, and clinic staffs are very happy with the patient insights, especially the ability to get feedback from our patients in real time so that we can adjust our processes to give them exactly the care they need when they need it."

"We get a real sense of how the channels are growing, and how they're being used by our customers, and what services they use once they're inside that service. Which is quite important because it helps us direct what we build next."

"This partnership worked. It was very beneficial to have Microsoft during the discussions with the developers."