“Previously, information from various sources trickled down to our telemarketers, by phone, email, in spreadsheets. Now, all people involved have access to the status of a given process.”
“We introduced Dynamics 365 to save costs on procurement and licensing of physical servers. We had high demands when it comes to cybersecurity. Thanks to Microsoft our database is now secure and able to connect with other entities, such as National Treasury’s Supplier database.”
"We were looking for a solution that would effectively support the roadside assistance process and found one in Microsoft Dynamics CRM. The highlights were the ability to quickly implement the solution, adapt it the specific requirements of the business process and integrate it with internal and external systems, such as …
"We’ve got that seamless one single view of the customer. So they can start off their journey on the website, for example, but we would know all that interaction through this platform – whereas previously we didn’t have that kind of information."
"Our ambition as a bank has come together perfectly with the product development of Microsoft."
"Microsoft Dynamics 365 absolutely provides the rails that we need for today as well as tomorrow with regards to how we manage CRM and manage client relationships."
"We were able to rapidly develop a proof of concept, launch and iterate that in one market, and then – once we were satisfied with the results – rapidly scale out across 50+ markets within a nine-month period."
"Microsoft Dynamics 365 was the only solution that could even get close to giving us that deep and wide understanding of our customers."
"It’s bringing that information together and changing the culture from the frontline having to reach out and pull that content together to actually having it pushed out to them – so their energy is spent on creating the right narrative for the client. That means we can drive much better …
"We’ve seen improvements in the collaboration of our client facing teams which is clearly contributing to a better experience for our clients."
"The beauty of Microsoft solutions is how easy they are to use. It’s something familiar, making our digital transformation journey extremely smooth."
"We knew that Microsoft 365 and Dynamics 365 Customer Service were the tools we needed for rapid, effective digital transformation. Our shift from the on-premises solution went smoothly without any disruptions to users’ daily work."
"We want to offer customers the same information and high-quality experience no matter how they choose to engage with us, on our portal or with an agent. Our move to Dynamics 365 definitely helps us do that."
"In the current context, we see it as essential to have the most advanced digital tools that support the commercial work of our managers. At Banca March we are committed to digitalization, and proof of this is the great progress that the bank has made in this regard by working …
"A great direct cost saving from integrating with Microsoft Dynamics is that our weekly billing process used to take an entire day and now takes just 3 hours."
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