“Microsoft gave us a connected, highly secure, and efficient platform—from Microsoft Teams to Power BI to Dynamics 365. It all works together, and that’s critical for a global fintech.”
"We’re really excited about the systematic cross-sell and up-sell opportunities that Dynamics 365 will give us."
“We began our move to LS Nav last December 2014."
"We’re really excited now about looking forward to actually building on the technology. Where we bring in artificial intelligence and start connecting it with all of our other channels. We’ll be able to have a much more holistic view."
"We’ve got that seamless one single view of the customer. So they can start off their journey on the website, for example, but we would know all that interaction through this platform – whereas previously we didn’t have that kind of information."
"Our ambition as a bank has come together perfectly with the product development of Microsoft."
"Microsoft Dynamics 365 absolutely provides the rails that we need for today as well as tomorrow with regards to how we manage CRM and manage client relationships."
"We were able to rapidly develop a proof of concept, launch and iterate that in one market, and then – once we were satisfied with the results – rapidly scale out across 50+ markets within a nine-month period."
"Microsoft Dynamics 365 was the only solution that could even get close to giving us that deep and wide understanding of our customers."
"It’s bringing that information together and changing the culture from the frontline having to reach out and pull that content together to actually having it pushed out to them – so their energy is spent on creating the right narrative for the client. That means we can drive much better …
"We’ve seen improvements in the collaboration of our client facing teams which is clearly contributing to a better experience for our clients."
"The beauty of Microsoft solutions is how easy they are to use. It’s something familiar, making our digital transformation journey extremely smooth."
"We knew that Microsoft 365 and Dynamics 365 Customer Service were the tools we needed for rapid, effective digital transformation. Our shift from the on-premises solution went smoothly without any disruptions to users’ daily work."
"We want to offer customers the same information and high-quality experience no matter how they choose to engage with us, on our portal or with an agent. Our move to Dynamics 365 definitely helps us do that."
"In the current context, we see it as essential to have the most advanced digital tools that support the commercial work of our managers. At Banca March we are committed to digitalization, and proof of this is the great progress that the bank has made in this regard by working …
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