2339 Microsoft Dynamics 365 Testimonials

“The business began asking for new tools, new ways of collaborating, sharing files, and having their data accessible from different devices. With our on-premises environments, it was difficult to provide that level of flexibility our users were asking for while maintaining today’s required security standards to keep our company safe. People wanted to have access to their devices in ways that worked for them, and—in turn—Lallemand.”

"Integrating Dynamics 365 Field Service into HoloLens 2 expands our customer service options."

"Our Dynamics 365 system is supporting us well. With our old systems, I worried about how to manage our fast growth. Now we don’t struggle with day-to-day management. We’re free to focus on the business itself."

“Dynamics 365 was the solution of choice; it is accessible seven days a week, 24 hours a day.”

"We’re really excited now about looking forward to actually building on the technology. Where we bring in artificial intelligence and start connecting it with all of our other channels. We’ll be able to have a much more holistic view."

"We’ve got that seamless one single view of the customer. So they can start off their journey on the website, for example, but we would know all that interaction through this platform – whereas previously we didn’t have that kind of information."

"Our ambition as a bank has come together perfectly with the product development of Microsoft."

"Microsoft Dynamics 365 absolutely provides the rails that we need for today as well as tomorrow with regards to how we manage CRM and manage client relationships."

"We were able to rapidly develop a proof of concept, launch and iterate that in one market, and then – once we were satisfied with the results – rapidly scale out across 50+ markets within a nine-month period."

"Microsoft Dynamics 365 was the only solution that could even get close to giving us that deep and wide understanding of our customers."

"It’s bringing that information together and changing the culture from the frontline having to reach out and pull that content together to actually having it pushed out to them – so their energy is spent on creating the right narrative for the client. That means we can drive much better user experience by giving the users everything they need at their fingertips."

"We’ve seen improvements in the collaboration of our client facing teams which is clearly contributing to a better experience for our clients."

"The beauty of Microsoft solutions is how easy they are to use. It’s something familiar, making our digital transformation journey extremely smooth."

"We knew that Microsoft 365 and Dynamics 365 Customer Service were the tools we needed for rapid, effective digital transformation. Our shift from the on-premises solution went smoothly without any disruptions to users’ daily work."

"We want to offer customers the same information and high-quality experience no matter how they choose to engage with us, on our portal or with an agent. Our move to Dynamics 365 definitely helps us do that."