2339 Microsoft Dynamics 365 Testimonials

"If your mantra is to create fans in every interaction, what better way than to recruit fans as your first line to talk to customers."

"Over the past 10 years, Arrow Lift has chosen to make consistent and significant technology investments in Microsoft business software. We have done this because the Dynamics 365 suite, together with Power Platform, has played a key role in improving how we serve our home elevator and accessibility lift clients in recent years. One example is how these programs enable Arrow Lift Team Members to use their time more efficiently. As a service-first organization, having technology that supports us in achieving our mission is invaluable."

"From decision makers to factory floor managers, everyone is working in Dynamics 365, staying connected and accessing valuable data."

"Previously, technicians would come to the Renault Academy to be trained on the new batteries or trainers would be sent to the workshops to train them. Not only did this result in significant travel costs, it also created a bottleneck in the availability of technicians required to handle customers awaiting vehicle battery repairs. Moreover, battery repair is complex because it must be carried out in a particularly safe environment with specialized protective equipment - gloves, visor, overalls."

"Getting started with HoloLens 2 and Dynamics 365 Remote Assist is extremely easy. We are in a familiar environment, the headset is very ergonomic, it doesn't interfere with our overall view of our space, and we feel like we have the trainer right next to us."

"Mainly we were looking for allies who knew the industry, and a solution that would at least cover 90% of what we needed. We found that in Microsoft and Annata."

"We had an outdated ERP system that provided little support. We were looking for a tool with a good foundation to build on it, one which also had new capabilities to incorporate them into our management."

"Working with technology as cutting edge as Dynamics 365 Guides on HoloLens 2 is not just effective for delivering training, it’s a lot of fun. There are endless possibilities for us to grow and innovate due to the way the solution is built."

"To train a team member in a conventional manner, we need to have all of the parts and a vehicle available for them to work on. With Dynamics 365 Guides on HoloLens 2, we can train in a smaller area and simplify a lot of the preparation."

"We’ve been doing trials comparing training delivered the old way and training delivered with Microsoft mixed reality tools. So far, the results have been definitive—our training efficiency is increased, trainers and trainees are receptive to the technology, and they rank Dynamics 365 Guides on HoloLens 2 as their preferred way to learn."

"To answer customers’ questions, dealership employees need to have the right information about the cars and spare parts at hand. “That’s where our head office comes in,” But we were sharing information from manual reports via email, meaning that data could get lost or be incorrect by the time it reached them. We needed a single space where the data could be updated by both the back office and dealership employees."

"The power of the cloud allows us to have a smooth and seamless supply chain process of our goods, helping dealers improve customer service and satisfaction."

"Getting that initial contact with the student and processing their application as quickly as possible is essential to making a positive first impression."

"We estimated a 30% increase based on the abandonment rates we were seeing, but we’ve seen a 300% increase in applications from overseas students for some courses."

"The reactions to the admissions portal are really positive. Before we implemented the portal, my enrollments might have been around 900. This year, we hit 1,800. If I didn’t have these tools or this portal, there is no way we would be able to serve that demand."