2339 Microsoft Dynamics 365 Testimonials

"Being able to work through the Microsoft umbrella has significant benefits for a small, independent software company."

“All of this is visualized through Power BI and allows the team to pivot when necessary and configure our yearly budget for better ROI year-over-year.” Gaining a more holistic view of customers was a focus area for Kodak Alaris before switching to Dynamics 365 Customer Insights. “Contact Insights and the timeline features in Dynamics 365 Customer Insights have become a crucial spot for understanding customer interactions. It’s often our sales and marketing team’s first source for information on marketing generated customers.”

"It was challenging to find the information required for a single customer. We needed a bird's eye view over every touchpoint to be able to answer customer queries and anticipate their needs quickly."

“First there’s the obvious benefit that Alpha Travel has automated and structured its existing operation. The team has a single platform where they can access data, harness business intelligence, and automate reports. This has reduced manual errors and the time it takes to correct them, thus freeing up the team to either sell more or provide even better customer service.”

"With Microsoft Dynamics 365, we succeeded in decentralizing our tasks and making them mobile."

"During the digital transformation, it’s important to think in terms of solutions rather than just in terms of products. Microsoft offers us a reliable IT infrastructure with all the tools we need to be dynamic."

"Dynamics 365 is the perfect complement to what the sales team is already using: Microsoft 365 and the corresponding Microsoft Office products."

"For simplicity and cost advantages, we determined that working in the cloud with Microsoft was the best way to go."

“Using cloud and Dynamics means our staff can work together anytime, anywhere. It also means we have completely eliminated our reliance on paper inside RAKTA, which frees staff of complex reconciliation and data entry tasks. A team member can access the necessary systems from their device wherever they need to be working, and get in real time the most accurate information. Even better, we’ve stopped issuing paper bills and documents to our customers, resulting in more sustainable, but also quicker, customer service.”

"With our new integrated License and Compliance management system, built and implemented by Intertec, a response to a customer service request that might have required up to 6 minutes in the past, now takes 1.4 minutes thanks to Intertec and Microsoft."

"We don’t have big budgets, so we have to be creative. We’re using Microsoft Dynamics 365 to help us achieve our goals economically."

"Personally, Power BI is a great help to me. Before, each of our customer service employees had their own dashboards, with slightly inconsistent data. Now, this allows us to talk about the same thing with the same figures. In addition to the quality of the reports, it allows us to be more transparent and to make decisions more easily."

"We already have a better understanding our business, we follow it better, and we are therefore a lot more productive."

"The Dynamics 365 solution is at the core of EDF ENR's digital transformation. It clearly is a source of personal and collective fulfilment to be able to help the company grow, thanks to innovation."

“We bet on Business Applications and the cloud, and that bet paid off. Through Microsoft cloud and the flexibility of the Microsoft Power Platform, we can meet every customer need quickly and easily.”