“Now, all calls are transferred via a third-party tool integrated with Dynamics 365 Customer Service to call center representatives who can see the caller’s name, investigate the nature of the call, and assign the case to the relevant service administrator in the appropriate location."
"Dynamics 365 has given us better transparency, and I think we collaborate much better now as a result. Everything happens so much faster now, regardless of how many moving parts or people are involved."
“It wouldn't be cost effective to sell an item valued at £10 if it costs you £12 to list, store, and ship it. But without the right data, our shops were using their own judgement.”
"Our pilot group really represented a cross-section of our business, in terms of years in the business and technical ability. We’ve had surprising results, where the members are now using Teams conversations to share information around sales meetings.”
“We see our adoption of Dynamics 365, Power BI, Teams, and Surface Hub as an investment, rather than a given. It’s inspired us to think of creative ways to use them and make them an integral part of our company culture. We focused on what employees needed to do every …
"Starting with Corporate Americas Flight Centre Travel Group initiated a project to deliver one financial platform globally, in a more automated, integrated & transparent way than ever before. This is not just replacing one system with another, Dynamics 365 for Finance and Operations is transforming our business for the better …
"All of these entities need to be integrated and connected to create standardization of technology and interoperability. Standards will define the success of our proposition and all partners will play a part."
"The AGTB market proposition is based on simplifying and supplying client-centric trade banking. It aims to facilitate digital ecosystems with clients and partners to enable data-driven operations."
“Through implementing e-services, our productivity has increased, and we are able to better engage and serve citizens effortlessly. Choosing the Microsoft cloud was the best choice to start our journey.”
"Workforce productivity is an intrinsic part of any organizational growth. We believe that automating mundane tasks would help make the workforce more creative and efficient and thus channelize the organization towards a contented work culture. With the email BOT services hosted on Microsoft Azure, integrated with our CRM solution by …
"We’d wanted a cloud-based system for years—we just needed the right solution. Microsoft Dynamics 365 Business Central exactly fits our needs, and it excels at managing data from multiple locations."
"We’re dedicated to baking the bread and rolls our grandparents knew, but we’ve always had at least one other mainstay."
"Microsoft’s cloud solutions are particularly appealing for SMEs, as the price structure is often much more attractive than operating their own server or renting one. The perfect combination of Dynamics 365 Business Central and Office 365 won our customers over."
"The things we can do with Dynamics 365 right now are above and beyond. We’ve used it to transform the way we operate, and now we respond to customer issues faster."
"By adopting Field Service, we gained more reporting capabilities and greater visibility, and now we can offer a higher level of customer service. Our customers get much more than they’ve ever had from us before."
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