2339 Microsoft Dynamics 365 Testimonials

“It was very difficult to do all that in a consistent time frame."

"With all the insights we have with Dynamics CRM Online, we can communicate more intimately with individual donors about giving areas we know that they’re interested in."

Customer problem resolution time has dropped by 300 to 400 percent; onboarding of new customers is 50 percent faster; 200-plus back-end services have been fully integrated with digital channels; and lost or stolen credit card assistance has been cut from 3 minutes to under 10 seconds."

"Marston’s has a long tradition of providing exceptional guest experiences. With Dynamics 365 Customer Insights, Marston’s is transforming that tradition for the modern era."

"We wouldn't be here without our customers. So, particularly in the pubs industry, customers have to be at the heart of what we do. If they weren't coming to us time and time again, we wouldn't have a business, we wouldn't have a pub."

"Any given briefing in our customer engagement center could involve 20 or 30 folks from all over the world: subject matter experts from R&D, sales, and marketing. We pull these folks together for short-term projects that are organized in Teams. And the great thing is that when we are done, we have a single place for all the feedback from the customer. The account teams access detailed information in Teams to create action plans and solidify the relationship."

"This technology is our competitive advantage. People talk about Facebook ads, Google Adwords, and other forms of digital marketing, but I’m 100% sold on Microsoft Dynamics’ ability to deliver real ROI."

"When you have over a million different SKUs, you’ve got to have something that is not only robust but very nimble."

"PRIO’s main focus is to provide its internal customers with a team dedicated to using and evangelizing Microsoft’s diverse solutions - comprised of a project manager, product manager, functional analysts and developers - who can work closely with Bizdirect, partners and with Microsoft itself to ensure that the entire PRIO Team can benefit from all the benefits and resources of the Microsoft ecosystem."

"We’ve used AI and machine learning in Customer Insights to build a better understanding of our members. That helps us get members the right information, recommend the best actions, and make better business decisions."

"By implementing Dynamics 365, we know our members better, so we can meet our commitment to rational rates, personalized services, and healthier communities."

"We’re very proud to offer world-class service to residents and citizens in Westminster. By providing best of breed technology to our workforce, we’re much more open and accessible to the people we serve. Microsoft absolutely helps to underpin that transformation."

“We no longer waste time updating the system or providing technical support, which is a game-changer."

"Now, we can allocate and plan our resources more efficiently, and monitor the cost of these resources more easily. Overall, resource utilization improved by up to 15 percent."

“In terms of safety, since we moved to Office 365, the team feels reassured that the issue with data security—especially with emails—is something we don’t have to worry about anymore. In the past, it was something that had always been a major source of concern.”