"We wanted to build a cloud-based engagement platform that was powerful, flexible, and scalable enough to meet the needs of our global customer base. Dynamics 365 Customer Service was a perfect fit."
“Prior to Dynamics 365, we were doing a lot of things twice. And we had a lot of complaints from our operations team, because they were putting things into CRM, and then having to put them into AX as well, Now, it’s a matter of doing things once and integrating …
“We’re in charge of a big part of public transport, including the Metro link, as well as on-demand services. We also service the Ministry of Education by transporting 63,000 students to school with a fleet of 2,400 buse."
“Without CloudFronts, our migration to Dynamics 365 would not have been a reality. Their team managed the entire deployment every step of the way and has continued to deliver platform refinements almost every week since we started the process.”
"Marston’s has a long tradition of providing exceptional guest experiences. With Dynamics 365 Customer Insights, Marston’s is transforming that tradition for the modern era."
"We wouldn't be here without our customers. So, particularly in the pubs industry, customers have to be at the heart of what we do. If they weren't coming to us time and time again, we wouldn't have a business, we wouldn't have a pub."
"Any given briefing in our customer engagement center could involve 20 or 30 folks from all over the world: subject matter experts from R&D, sales, and marketing. We pull these folks together for short-term projects that are organized in Teams. And the great thing is that when we are done, …
"This technology is our competitive advantage. People talk about Facebook ads, Google Adwords, and other forms of digital marketing, but I’m 100% sold on Microsoft Dynamics’ ability to deliver real ROI."
"When you have over a million different SKUs, you’ve got to have something that is not only robust but very nimble."
"PRIO’s main focus is to provide its internal customers with a team dedicated to using and evangelizing Microsoft’s diverse solutions - comprised of a project manager, product manager, functional analysts and developers - who can work closely with Bizdirect, partners and with Microsoft itself to ensure that the entire PRIO …
"We’ve used AI and machine learning in Customer Insights to build a better understanding of our members. That helps us get members the right information, recommend the best actions, and make better business decisions."
"By implementing Dynamics 365, we know our members better, so we can meet our commitment to rational rates, personalized services, and healthier communities."
"We’re very proud to offer world-class service to residents and citizens in Westminster. By providing best of breed technology to our workforce, we’re much more open and accessible to the people we serve. Microsoft absolutely helps to underpin that transformation."
“We no longer waste time updating the system or providing technical support, which is a game-changer."
"Now, we can allocate and plan our resources more efficiently, and monitor the cost of these resources more easily. Overall, resource utilization improved by up to 15 percent."
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