“Personal contact is how we have driven growth and strong relationships through the decades. It's by meeting with people, going to the fields, the farms, factories, bakeries, or wherever our clients are, and talking face-to-face was our foundation. Requiring this intermediary technology to facilitate conversations was perceived as a nuisance …
“There are few industrial companies that have put the same amount of effort into similar digital processes and even fewer that place a high priority on the side of data governance. We have been able to achieve better collection, visualization and management with Azure and Microsoft. This has contributed greatly …
"By developing our own digital systems, we’ve been able to fine-tune the user experience for both customers and our customer support team—ensuring we always have the best tools to manage each facility efficiently and increase the overall quality of our service."
"Microsoft is one of our main partners in our digital transformation journey. Cross-platform tools like Power BI, Dynamics 365, and Office 365 offer around-the-clock availability and seamless productivity gains."
“We are focusing more and more on service thanks to the speed of information we now have. In our former process, this was impossible. Now, it’s a piece of cake and the whole system is 10 times better.”
"We wanted a trusted partner with the expertise and ingenuity to help us migrate to and operate in the cloud. Microsoft Consulting Services will empower us to succeed."
"IoT will change the way we drive our business and interact with our customers."
"Using Microsoft's Azure IoT Hub technology, we're able to synchronize real-time data from customers' equipment from TAG to the Azure environment. Instead of having to do a periodic checkup and react when a problem occurs, IoT triggers the EAM-automated maintenance process when the system notices a problem."
"Dynamics 365 deployment has been a revelation. We now know who our customers are, their buying trends, their preferences for products. We can now be proactively providing the services they need so, they can just focus on running their own businesses."
"With Dynamics 365, we provide truly actionable insights to our service agents, who now have a complete view of all customer engagements, loans, services, previous communications, and even their Net Promoter Scores—all at the agents’ fingertips."
"Dynamics was ready out of the box. Other solutions we investigated would have taken up to a year to fully deploy. In contrast, we adopted Dynamics 365 Marketing in January of 2019, and by February, we were live."
“Now, they no longer have to submit their CV each time. We have their documentation in the database. If there are jobs that suit them, we can run a big data query, specify the requirements, and their names show up.”
"We wanted to move away from paper and manual processes and bring all citizen services to our digital platform."
"Dynamics 365 for Finance and Operations is a fundamental building block for us, the cornerstone of our strategy underpinning our operational efficiencies and rearchitecting our business functions."
“It used to take us two years to onboard a new broker and help get them fully productive. With Dynamics 365, it now takes 6 to 12 months."
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