"Aircraft might not show anything is wrong with the engine. The engine can still be running, but we can see that it is having trouble achieving the performance it should. This means that wear and tear is increasing, which leads to greater repair costs if you don’t act quickly.”
"We already know we’ve cut our time by 50% using Microsoft Dynamics 365 Customer Insights. We’re looking forward to seeing how we can further improve that."
"Our pilot group really represented a cross-section of our business, in terms of years in the business and technical ability. We’ve had surprising results, where the members are now using Teams conversations to share information around sales meetings.”
"Stability and compatibility are crucial for us, and that is what we got."
“The UK firms London team was looking worldwide for a solution architect who had a lot of experience with Dynamics CRM Online and some Salesforce experience. I used Dynamics 365 for Project Service Automation to find the right person in a couple of minutes.”
"With the increased efficiency from using Dynamics CRM Online, we are saving around 15,000 euros per month—just for this one customer. And that’s simply from having all the information in one place for the agents to view."
"Agents are contributing to the company by writing up the solutions that they’ve discovered. Every single contact center agent has the power to add and increase the knowledge base that may be needed to solve issues for a specific customer."
"With access to this technology, doctors are developing a vision for improving care. It’s really emotive. It causes you to feel deeply, like we’ve unlocked something really good here. We’ve created an opportunity for these hardworking people to do their jobs better, and they’re excited about that."
"The app informs my planning. With the paper system, I might not see an outbreak until one or two months later, when disaster has already happened, and you’ve already lost a great number of patients. Now I see it in a day or two."
"If we can remove the operational complexity and give owners a single pane of glass to see the entire status of the building, then we’ve eliminated another inhibitor. And suddenly, you have an enabler for smart buildings."
"We started the project from scratch with no familiarity with Microsoft Dynamics CRM, and Microsoft Services helped us build the required knowledge and implement this project successfully."
"Our customers are our future. Meeting their expectations and managing our relationship with them are critical. Dynamics CRM helps us with this."
"Now we are able to spend more time with our beneficiaries, and engage with them in a more productive and meaningful way."
"We’ve embraced a cloud model whereby application and IT infrastructure experts maintain our software systems so that we can focus on education."
"Our colleagues are able to work more collaboratively because of the improved account visibility that we have in Dynamics 365 for Customer Service."
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