2339 Microsoft Dynamics 365 Testimonials

“In the course of this year, we’re looking to open up Dynamics 365 in the form of what we call digital care. It’s self-help customer service, so our business owners can use a knowledge base to find Q&A and information; get materials, brochures, documents; and track where their orders are.”

“All communication tools: SharePoint, digital signatures, and Microsoft 365, were fully functional, and we had everything in terms of infrastructure ready to move forward as a business."

"Dynamics 365 improves our speed. It’s helping us connect more broadly with clients and focus our time, money, and resources on areas where we can really bring the greatest value to clients and where we can win as a firm."

“The UK firms London team was looking worldwide for a solution architect who had a lot of experience with Dynamics CRM Online and some Salesforce experience. I used Dynamics 365 for Project Service Automation to find the right person in a couple of minutes.”

"With the increased efficiency from using Dynamics CRM Online, we are saving around 15,000 euros per month—just for this one customer. And that’s simply from having all the information in one place for the agents to view."

"Agents are contributing to the company by writing up the solutions that they’ve discovered. Every single contact center agent has the power to add and increase the knowledge base that may be needed to solve issues for a specific customer."

"With access to this technology, doctors are developing a vision for improving care. It’s really emotive. It causes you to feel deeply, like we’ve unlocked something really good here. We’ve created an opportunity for these hardworking people to do their jobs better, and they’re excited about that."

"The app informs my planning. With the paper system, I might not see an outbreak until one or two months later, when disaster has already happened, and you’ve already lost a great number of patients. Now I see it in a day or two."

"If we can remove the operational complexity and give owners a single pane of glass to see the entire status of the building, then we’ve eliminated another inhibitor. And suddenly, you have an enabler for smart buildings."

"We started the project from scratch with no familiarity with Microsoft Dynamics CRM, and Microsoft Services helped us build the required knowledge and implement this project successfully."

"Our customers are our future. Meeting their expectations and managing our relationship with them are critical. Dynamics CRM helps us with this."

"Now we are able to spend more time with our beneficiaries, and engage with them in a more productive and meaningful way."

"We’ve embraced a cloud model whereby application and IT infrastructure experts maintain our software systems so that we can focus on education."

"Our colleagues are able to work more collaboratively because of the improved account visibility that we have in Dynamics 365 for Customer Service."

"We see Dynamics 365 as an integral part of the renewed focus on our customers and it is an important tool to support all aspects of customer engagement."