"Dynamics 365 deployment has been a revelation. We now know who our customers are, their buying trends, their preferences for products. We can now be proactively providing the services they need so, they can just focus on running their own businesses."
“The transformation journey was started by my predecessor, Mr. Eduard Pieters, beginning with the migration of IT infrastructure, including Exchange server on-premises, to the cloud. This in turn led to the implementation of Microsoft 365 and Dynamics 365."
“This extensibility comes down to the technology choices we made.”
"Using Dynamics CRM Online from the start was perfect for us because it simplifies decisions about scaling our infrastructure when we open new stores or bring on new users."
"Dynamics has brought significant, positive change to our internal processes and responsibilities matrix."
"We are using Dynamics CRM Online to do whatever we can to make the fan experience better, ensure that fans are getting what they want out of their memberships, and reward their loyalty."
"We don’t have a big technical staff, and just one IT manager who juggles everything. The less we can put on his plate, the better."
"Microsoft cloud solutions offer a ton of breadth. They span accounts, sales opportunities, marketing initiatives, social channels, telephony, email—all the ways that we engage with our past, present, and prospective fans."
"When we chose Dynamics CRM Online, the winning factor was the field service and workforce management capabilities."
"With field service capabilities for Microsoft Dynamics CRM Online, we are anticipating a cost savings of 8 to 10 percent on top of the lean budget we planned for."
"We selected Microsoft Dynamics CRM Online for its flexibility in implementing specific xRM processes and the ability to have a full integration with Microsoft business productivity solutions such as Office 365."
"The organization’s favorite feature is the dashboard for business intelligence. It provides them both a 10,000-foot and granular view to gain insights into each process and account they manage."
"With the efficiencies we’ve achieved with Dynamics CRM Online, we’ve slashed our runtime—from sale to completed installation—from 90 days to under 30 days. The faster we install, the faster customers begin saving money on their energy bills."
"While this new insight we gain using Azure and Dynamics CRM Online provides value that can improve the supply chain the biggest benefit is ensuring patient safety and improving global health by making sure more people are vaccinated against disease."
"We started with 20 people using Dynamics CRM Online in inside sales, and three years later, more than 300 people are now using the tool."
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