"It was my role to manage the process of transformation for Harrow Mencap and this was an area highlighted as key to helping us modernise. For me, seeing us work in a more modern and efficient way is fantastic and implementing this solution has had an extremely positive impact on …
"It’s going to reduce call handle times, it’s going to reduce the actual overall wait for the customer. I’ll be the knowledge base that the customer is looking for."
"Teams is the main hub for employees during their working day, and WorkplaceBuddy as a Teams app is part of their experience. It puts help at your fingertips without needing to go to another website or system."
"Dynamics has brought significant, positive change to our internal processes and responsibilities matrix."
"We are using Dynamics CRM Online to do whatever we can to make the fan experience better, ensure that fans are getting what they want out of their memberships, and reward their loyalty."
"We don’t have a big technical staff, and just one IT manager who juggles everything. The less we can put on his plate, the better."
"Microsoft cloud solutions offer a ton of breadth. They span accounts, sales opportunities, marketing initiatives, social channels, telephony, email—all the ways that we engage with our past, present, and prospective fans."
"When we chose Dynamics CRM Online, the winning factor was the field service and workforce management capabilities."
"With field service capabilities for Microsoft Dynamics CRM Online, we are anticipating a cost savings of 8 to 10 percent on top of the lean budget we planned for."
"We selected Microsoft Dynamics CRM Online for its flexibility in implementing specific xRM processes and the ability to have a full integration with Microsoft business productivity solutions such as Office 365."
"The organization’s favorite feature is the dashboard for business intelligence. It provides them both a 10,000-foot and granular view to gain insights into each process and account they manage."
"With the efficiencies we’ve achieved with Dynamics CRM Online, we’ve slashed our runtime—from sale to completed installation—from 90 days to under 30 days. The faster we install, the faster customers begin saving money on their energy bills."
"While this new insight we gain using Azure and Dynamics CRM Online provides value that can improve the supply chain the biggest benefit is ensuring patient safety and improving global health by making sure more people are vaccinated against disease."
"We started with 20 people using Dynamics CRM Online in inside sales, and three years later, more than 300 people are now using the tool."
"A Microsoft-based solution gives us easy customization, interoperation between systems, ease of use, affordability, and the ability to combine on-premises and cloud elements."
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