“We have some cutting-edge plans for community-wide transportation improvements through smart sensors and better storm management, for example. In Lafayette Parrish, 27 percent of average household income goes to housing, and 25 percent goes toward transportation costs. Upgrading our transportation system isn’t just a matter of efficiency, it helps improve …
“The exciting thing about this change in our technology landscape, our processes, and our way of working is that the change is both top-down and bottom-up."
"Whether our staff is using Outlook for email or accessing security features through its products and services, Microsoft provides great continuity across our business. It’s also the common IT language we communicate in with lots of different client companies.”
"We see Dynamics 365 as an integral part of the renewed focus on our customers and it is an important tool to support all aspects of customer engagement."
"We are very excited to see how Dynamics will help us speed up the payroll process and integrate our POS with our finance. It will help us save many hours that can be spent on developing our business for the future. "
"We saw our email-open rate nearly double to 50 percent. We’re seeing a year-over-year increase in revenue because we are marketing to customers differently with Microsoft Dynamics 365."
"Microsoft is ahead of us in terms of their innovation. They're leading the way. We want to be leaders in the municipal service arena. So it's a perfect partnership."
"One of the things that we can do now through this solution that we haven't been able to do in the past is to provide confidence to our investors. They're looking for communities to be innovative and creative, and that's exactly what we are."
"The Microsoft CRM solution enables us to resolve at first point of contact as much as possible. They can answer any question anytime about any type of service, or navigate on behalf of the citizen."
"SharePoint captures our sales processes, Dynamics CRM Online enables rapid follow up on leads and orders, and Office 365 centralizes the creation, storage, and sharing of quotations and sales reports."
"With Microsoft solutions, we can extract actionable information out of our data that just was not possible before. We’ve come a long way already, but there are still many great adventures ahead to make our city even smarter and make our citizen services even better."
"We are well aware that society is changing, so we are focused on strengthening the accountability and self-reliance of both our employees and our citizens."
"We moved to the cloud and upgraded to Microsoft Dynamics CRM Online to eliminate all customization, gain frequent feature upgrades, and tie it to Microsoft Office 365, which all our sales and administrative employees use."
"With all the insights we have with Dynamics CRM Online, we can communicate more intimately with individual donors about giving areas we know that they’re interested in."
"We’re excited about the possibilities to use technology to engage with our riders and keep them safe."
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