“One of the things we’re doing at the moment is categorizing our leads—our opportunities to attract new customers—which will help us improve how we approach customers. This highlights another benefit of the platform: the high level of integration between the Microsoft solutions. These leads emerge directly from the business process …
"Even after more than 20 years in the industry, our focus is still on the customer—we want to make sure our end-to-end omnichannel and mobile infrastructure are safe for making purchases."
“We can readily access the data on the Azure cloud and use it for analytics in Dynamics 365. This, in turn, allows us to offer enhanced, hyper-personalized customer experiences and manage customer queries and complaints more effectively, providing a remarkable experience.”
“It wasn’t driven by what the legacy systems did and didn’t do. It was driven by what the future state of processes should be and the desire to align that with a best practice model, then select based on that.”
“The APQC framework allowed us to analyze each process in great detail and then use that insight to translate those processes into system functions and data requirements. This, along with our deep understanding of and experience with Dynamics 365, allowed us to help craft a solution that dovetailed with WaterNSW’s …
"By taking the time to talk beyond banking and really getting to know the customer, we naturally build a deeper connection with them, which means we can tailor our solutions to best help them with their current and future needs."
“l was impressed with how adaptable the platform is. Dynamics has allowed our business to understand and track our home lending to accurately forecast outcomes. Our business now has one central view of the customer and of all interactions that have taken place through other channels, and that means we …
“Dynamics is an intuitive system that has been relatively easy for our users to adopt. It’s customer- and process-centric, so our users can see how things work together, and it gives us insight into parts of our customer processes we couldn’t quantify before we had it. Dynamics means we’re closer …
“It was vital that we provided our professors, students, and support professionals with the tools to collaborate and connect just as they would if they were physically on our campuses."
“The solution was already in place: Microsoft Teams. We were pleasantly surprised as to how easy it was to get the senior leadership onto the Teams platform and talking with each other on a regular basis.”
“We knew this was coming. Not COVID-19, but we knew that continuing to run on a plethora of platforms would sink us if anything disastrous happened, because that kind of technical debt doesn’t allow you to move fast. Our goal was to be prepared to move as fast as we …
“For staff and faculty, Teams was there and ready to go. All we did for our students was to accelerate the plan. Of course, it enabled all these other things to go along with it, but it was really about having a strategic foundation and being able to accelerate.”
“Those learning outcomes drive decision making, especially when it comes to the design of innovative content, collaboration, active engagement, and technology usage.”
“From the health side, I think when the COVID-19 situation began, there was a significant amount of concern and we were particularly affected. We don't have a lot of online courses compared to some other programs—especially our College of Medicine and the College of Pharmacy, which don’t have any online …
“Under the current circumstances, we couldn’t hold an in-person forum, but hosting a virtual forum proved to be a highly successful alternative.”
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