2339 Microsoft Dynamics 365 Testimonials

“Technology is vitally important with Ingeus. It allows us to support the operational colleagues to break down those barriers, to support our participants into employment, that really allow those vulnerable people to get what they need.”

“The transformation journey was started by my predecessor, Mr. Eduard Pieters, beginning with the migration of IT infrastructure, including Exchange server on-premises, to the cloud. This in turn led to the implementation of Microsoft 365 and Dynamics 365."

“It’s an extreme improvement in internal communication. Now, we can share live or prerecorded video messages of our CEO using Microsoft Stream, or share any of the activities that different departments are doing through the portal and monitor the engagement.”

“The APQC framework allowed us to analyze each process in great detail and then use that insight to translate those processes into system functions and data requirements. This, along with our deep understanding of and experience with Dynamics 365, allowed us to help craft a solution that dovetailed with WaterNSW’s operational requirements."

"By taking the time to talk beyond banking and really getting to know the customer, we naturally build a deeper connection with them, which means we can tailor our solutions to best help them with their current and future needs."

“l was impressed with how adaptable the platform is. Dynamics has allowed our business to understand and track our home lending to accurately forecast outcomes. Our business now has one central view of the customer and of all interactions that have taken place through other channels, and that means we can avoid customers having to repeat themselves."

“Dynamics is an intuitive system that has been relatively easy for our users to adopt. It’s customer- and process-centric, so our users can see how things work together, and it gives us insight into parts of our customer processes we couldn’t quantify before we had it. Dynamics means we’re closer to having a single source of the truth for customer information, and we can see the entire customer journey and experience as we go.”

“It was vital that we provided our professors, students, and support professionals with the tools to collaborate and connect just as they would if they were physically on our campuses."

“The solution was already in place: Microsoft Teams. We were pleasantly surprised as to how easy it was to get the senior leadership onto the Teams platform and talking with each other on a regular basis.”

“We knew this was coming. Not COVID-19, but we knew that continuing to run on a plethora of platforms would sink us if anything disastrous happened, because that kind of technical debt doesn’t allow you to move fast. Our goal was to be prepared to move as fast as we possibly could.”

“For staff and faculty, Teams was there and ready to go. All we did for our students was to accelerate the plan. Of course, it enabled all these other things to go along with it, but it was really about having a strategic foundation and being able to accelerate.”

“Those learning outcomes drive decision making, especially when it comes to the design of innovative content, collaboration, active engagement, and technology usage.”

“From the health side, I think when the COVID-19 situation began, there was a significant amount of concern and we were particularly affected. We don't have a lot of online courses compared to some other programs—especially our College of Medicine and the College of Pharmacy, which don’t have any online courses at all. We also worried about what was going on in the clinics; a lot of our students were working and learning in them. So there was concern as to how we would transition, how would it affect the people out in the field and those in classrooms, and what approaches we would take to rapidly convert a significant number of courses into an online delivery method.”

“Under the current circumstances, we couldn’t hold an in-person forum, but hosting a virtual forum proved to be a highly successful alternative.”

“When a new product is introduced, I want to evaluate the effectiveness of that product in meeting our goals. When we started these discussions, it was not an immediate acceptance of the technology. I needed to understand the capabilities as they related to what we were trying to accomplish. This was not just about instructional continuity; this was about academic continuity. The solution could not be ‘just’ average. Everybody was depending on Microsoft Teams as our way of continuing business—both in the classroom and throughout the university community. To respond, Fernandes and his team spent hours answering questions, gathering information and providing examples to our campus community. The commitment from IT and Microsoft gave us confidence in Teams as a reliable product. A product that is responsive to our current and our future needs.”