“If you had told me four years ago that I would have so intensely invested in the Microsoft ecosystem and aligned so closely with a Microsoft partner, I probably would not have believed it. But in early 2020, I decided to double down on Microsoft. Its commitment to its strategic …
"Digitization helps us go beyond share of wallet; it enables us increase customer ‘share of life’."
"In the past, the ability to service customers was drastically impacted by the travel time needed to visit each customer site, and the need to return to the office to complete paperwork. Staff at the branch also had to use four or five unique applications, depending on whether they needed …
“Now, all calls are transferred via a third-party tool integrated with Dynamics 365 Customer Service to call center representatives who can see the caller’s name, investigate the nature of the call, and assign the case to the relevant service administrator in the appropriate location."
"Training new talent in the field of AI is absolutely crucial, as these technologies will have a huge impact on many sectors in the near future.In healthcare, for instance, AI can detect weak signals that humans are incapable of perceiving. AI can even save lives by speeding up diagnostics, reducing …
"The return on investment we've started to see through Dynamics 365 means we're now considering extending these tools with advanced analytics and other capabilities."
"Going with Microsoft products made sense because they work seamlessly with our connected applications. It's empowering us as a business."
“We’ll use Dynamics 365 to provide full transparency across our resource base, so we can see what everyone is doing, determine project profitability, and make adjustments to our services based on that data."
“Working with the suite of collaboration tools from Microsoft, including Office 365, Teams and Microsoft Dynamics is helping to keep a dispersed workforce in high communication.”
“We met Cincom at a Microsoft User Group Conference while we were looking at how a new tool would integrate with our environment. We wanted something that could bolt onto Microsoft Dynamics 365. Another key qualification was that the tool needed to be able to work offline and then resync …
"Our mobile sales force, using Microsoft Dynamics 365 with Cincom CPQ, is able to develop, manage and track a quote, add and save configurations and provide document outputs representing suggested “Good, Better, Best” solution options to the customer quicker than ever before."
“Microsoft is integral to Allica Bank’s strategy going forward. We’re able to test and learn quickly we’re able to rapidly enhance and build upon the proposition that we want to deliver for our customers and we can continue to provide speed to market.”
“My ambition is to build the best customer experience possible for the SMEs in the UK. We want to provide the best relationship offering that we can and choosing the right technology was critical for us to be able to build the bank in the very challenging timescale of twelve …
"Both consistency of service and quality of service are factors for growth. Microsoft Dynamics 365 is helping us on a global scale to enable that growth."
"With Power BI, we’ve moved way beyond spreadsheets. We can immediately integrate information across lines of business—from arena activity to online retail and social engagement—and present that data across mobile devices, desktops, and tablets."
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