“We focused this project on a 360-degree experience. We made sure people understood that Teams is way more than a conference and meeting tool, and a lot of feedback on our annual associate satisfaction survey showed appreciation for it and for our new, more consolidated way of working. Ultimately, when our employees are happier and can more easily get their work done, it translates to a better experience for our clients, as well.”
"I think automating access permission management based on user roles offers significant benefits, both from security and cost control perspectives."
"Our focus is to make everything our customers are used to doing physically, possible digitally; so they can use our services anytime, anywhere."
“In many ways we’ve found—you can see it with the conversation we’re having now—sometimes things actually work better when everyone's online.”
“It offers our students the possibility to communicate in a much more effective and efficient way with their advisors and professors.”
“We really wanted a system that could grow with us and grow with our university.”
“Rather than using traditional marketing tools to reach these students, we’re going to identify groups of students, messages that apply to these groups of students, and use Microsoft tools to deliver those messages.”
"The whole vision is ‘One university, multiple campuses.’ It doesn’t matter where you are; your experience should be seamless."
"Without data, we would be blind when making decisions on where to open new stores. This solution provides new insight on our customer base and helps us reach them."
“We do everything possible to show a human life is worth something.”
“The Salvation Army Switzerland needed a clear understanding of their business and customer. So we provided the interface to transform their vision into insights.”
"We chose Dynamics 365 Customer Insights because it provides us with a fully connected platform. It was a no-brainer."
“Every child matters. We have to reach more children. But, she says, to make this happen, we need more funds. Using the easy-to-use, efficient, and scalable platform of Dynamics 365 Customer Insights, UNICEF Netherlands can secure the necessary support to expand its efforts and reach potential donors with high-converting solicitations for support."
"With customer-led journey orchestration, we can personalize messages in real time and serve every donor where they are at that moment."
“To support the development of our Dynamics 365 initiative, we had to refresh a number of our environments multiple times. Processing the data volumes of those refreshes used to take us three weeks. The most recent one took us three days, thanks to our ability to scale up the Azure VM we’re using during the process.”