“Technology is vitally important with Ingeus. It allows us to support the operational colleagues to break down those barriers, to support our participants into employment, that really allow those vulnerable people to get what they need.”
“The transformation journey was started by my predecessor, Mr. Eduard Pieters, beginning with the migration of IT infrastructure, including Exchange server on-premises, to the cloud. This in turn led to the implementation of Microsoft 365 and Dynamics 365."
“It’s an extreme improvement in internal communication. Now, we can share live or prerecorded video messages of our CEO using Microsoft Stream, or share any of the activities that different departments are doing through the portal and monitor the engagement.”
“After an extended search and analysis, it was necessary to evolve. That's why we chose Dynamics 365 Business Central as our ERP, because it fits our current financial information needs.”
“Through Dynamics 365, our sales efficiency has improved dramatically. There are numerous advantages to the several features we implemented in 2018. For example, we can hold our periodic sales meetings simply through projecting Dynamics 365 on a screen. Compared to the past, document creation is now a breeze. Registering business card information was also a massive burden to our onsite personnel, so our traditional sales force automation systems were just packed with nothing but old business card information. Now, however, with our business card management system scanner, we can just scan the cards in. Plus, the more cards we register, the easier our own work becomes, so, now, when we all get back to the office, we scan our business cards right away. That's a huge change.”
"For example, no matter what sort of SNS our clients are using, our system can link to it, as long as the API is open. We can also discuss the business card management system. In addition, by linking our clients’ existing internal systems to Dynamics 365, we can create more effective sales force automation systems."
“Our company’s sales force automation system isn’t complete yet. We plan to continue development and use the data we’ve accumulated through over two years of use with AI services such as Microsoft Azure Machine Learning to determine order probability automatically.”
“This focus on value to our guests is only possible with the data captured through Dynamics 365.”
"In these COVID-19 times, chemo@home has been able to really come to the forefront, thanks in part to AvantCare and the Microsoft Cloud Platform to effectively manage our widely disbursed workforce using what we already have."
“I’m working a lot with Apache’s senior functional consultant for Dynamics 365 on a daily basis, who is actually in Brazil at the moment, and I’ve just been on Teams with him most of the morning—doing development, working through business process flow, and that sort of collaboration, within Dynamics 365And it’s no different to if he was sitting beside me here.”
"The flexibility of Microsoft Business Applications and constant attention to keeping them modern and applicable to technological changes has allowed us to grow the business and focus on patient care and the infrastructure takes care of itself."
"It has been inspiring to watch chemo@home go from strength to strength, thinking outside the box and providing a public service that is convenient, and then almost transformed to arguably being essential during COVID-19."
"With rentals, the hurdles to investment for consumers are lower. For example, all the costs involved with the rental can be included in expenses. We've offered rentals and used equipment sales in Japan previously, but many of our locations overseas didn't. By changing our attitudes here, our goal is to make our operations around the globe more profitable and transform ourselves into a strongly adaptable company.”
“It was clear that a cloud version was the way to go if we wanted a speedy introduction and expansion of the ERP to locations all over the world. However, at the time, there weren’t any examples yet in the Hitachi Group of using cloud services for ERPs. There was much we had to examine—whether extremely important data uploaded to the cloud would remain confidential; whether long-term use of such a system would produce errors—and there were certainly things that baffled us.”
“It wasn’t driven by what the legacy systems did and didn’t do. It was driven by what the future state of processes should be and the desire to align that with a best practice model, then select based on that.”