2339 Microsoft Dynamics 365 Testimonials

“Our on-premise platform – built on Microsoft Dynamics AX 2012 – was heavily customised, so we needed to ensure that we wouldn’t lose any of those capabilities that streamlined our processes, We needed a SaaS [software-as-a-service] solution that could enable us to do more and align with our future plans.”

“I can’t imagine being able to mobilize the number of people that we mobilize today without Microsoft Dynamics 365.”

“We have an extremely precise view. We can go granular and slice and dice the information to obtain a true evaluation of our performance with customers from all angles.”

“We very much like how Power BI incorporates data directly from Dynamics 365 Business Central to make updating so easy. Through Power BI, we can check the latest data at any time, so we find it very useful in our decision-making processes at the management level. So far, we’ve needed to put a lot of effort into making these reports, but now, we can obtain them automatically—that’s hugely efficient.”

“The packages we installed 20 years ago included document management functions, but they didn’t suit our company’s needs. Therefore, that department was the only one where the system couldn’t be installed, and it relied solely on the efforts of those two people—which remained the case for many years.”

"If we offer customers a good experience, they will keep doing business with HP."

“Dynamics 365 Field Service met almost all of our requirements straight out of the box. When you see that level of alignment between the system and your needs, you know it’s going to be a smooth implementation.”

“Some of our locations are veritable competence centers that benefit the whole company. In Detmold, for instance, we build manufacturing systems that are then used in our other factories around the world.”

"I have visibility of the whole process, from the moment sales start, with activities in the Expansion area, to the time they became franchisees and start managing the service inside my structure. This was one of the points that weighted heavily in our choice, because in a single solution we would have our franchised customer in the center of the whole process."

“It’s really a simple setup now for our volunteers at home. They can log on to Dynamics 365 through My Apps and access their allocated calls for that day. It’s going to make life a lot simpler, and it’s enabling our workforce to work from home, which is what we all want. The referral pathways are different in each State and Territory, but we have built the system so that people can, if they are on a difficult call, be able to bring in their team leader or contact their team leader immediately while the client’s on hold.”

"Microsoft's advanced artificial intelligence resources enable HP customer services to offer and manage self-support solutions in an effective and more precise way."

"This makes the process faster for me. It will reduce the overall call and wait times for the customer. I will be the knowledge database the customer is looking for."

"We can also use what we have learned to improve products and services in the future."

"When we sell a product, we also sell service and support excellence. With Microsoft Dynamic 365's AI solution for customer service, we will be ahead and will reinvent how we conduct our services and support, offering a better experience to customers."

"Two years ago, we connected with 2,000 to 3,000 people a month. Now we carry out up to 10,000 contacts in the same period, with the same number of people in the team, and attend to social media and other channels where we were not present before."