2339 Microsoft Dynamics 365 Testimonials

"Dynamics 365 had most of the sales and marketing capabilities we needed right out of the box, so implementation was extremely quick, and we were able to see the benefits almost immediately."

“Under the current circumstances, we couldn’t hold an in-person forum, but hosting a virtual forum proved to be a highly successful alternative.”

“Initially, we intended to build a case management platform and extend it to multiple channels, starting with email, and adding social media, self-service portals, live chatbots, and more. Then, COVID-19 happened forcing us to promptly rework our original plan. Our call centers were running over capacity, but it was crucial that we be able to talk to our customers directly. Microsoft stepped in, helping us with a feasibility analysis so we could shift our priorities, and then developing a customer service live chat solution that allowed us to gain on the customer experience while also saving money."

"If we offer customers a good experience, they will keep doing business with HP."

“Dynamics 365 Field Service met almost all of our requirements straight out of the box. When you see that level of alignment between the system and your needs, you know it’s going to be a smooth implementation.”

“Some of our locations are veritable competence centers that benefit the whole company. In Detmold, for instance, we build manufacturing systems that are then used in our other factories around the world.”

"I have visibility of the whole process, from the moment sales start, with activities in the Expansion area, to the time they became franchisees and start managing the service inside my structure. This was one of the points that weighted heavily in our choice, because in a single solution we would have our franchised customer in the center of the whole process."

“It’s really a simple setup now for our volunteers at home. They can log on to Dynamics 365 through My Apps and access their allocated calls for that day. It’s going to make life a lot simpler, and it’s enabling our workforce to work from home, which is what we all want. The referral pathways are different in each State and Territory, but we have built the system so that people can, if they are on a difficult call, be able to bring in their team leader or contact their team leader immediately while the client’s on hold.”

"Microsoft's advanced artificial intelligence resources enable HP customer services to offer and manage self-support solutions in an effective and more precise way."

"This makes the process faster for me. It will reduce the overall call and wait times for the customer. I will be the knowledge database the customer is looking for."

"We can also use what we have learned to improve products and services in the future."

"When we sell a product, we also sell service and support excellence. With Microsoft Dynamic 365's AI solution for customer service, we will be ahead and will reinvent how we conduct our services and support, offering a better experience to customers."

"Two years ago, we connected with 2,000 to 3,000 people a month. Now we carry out up to 10,000 contacts in the same period, with the same number of people in the team, and attend to social media and other channels where we were not present before."

“Having Australian data centers that are managing sensitive information for other well-known commercial organizations, and also state and federal government agencies, was really important.”

“After an extended search and analysis, it was necessary to evolve. That's why we chose Dynamics 365 Business Central as our ERP, because it fits our current financial information needs.”