"The power of the cloud allows us to have a smooth and seamless supply chain process of our goods, helping dealers improve customer service and satisfaction."
“And it would be challenging to land. The support that Microsoft and our partner could offer in terms of supporting business change was very important for us. Microsoft talked our language and understood the need to get everyone ready.”
“We were in the time of 'The Flintstones' and we needed to evolve. Best Practices Consulting guided us through every step of the way to ensure that Dynamics 365 met our needs exactly. Now we feel like we're in the era of 'The Jetsons'.”
“We very much like how Power BI incorporates data directly from Dynamics 365 Business Central to make updating so easy. Through Power BI, we can check the latest data at any time, so we find it very useful in our decision-making processes at the management level. So far, we’ve needed …
“The packages we installed 20 years ago included document management functions, but they didn’t suit our company’s needs. Therefore, that department was the only one where the system couldn’t be installed, and it relied solely on the efforts of those two people—which remained the case for many years.”
"If we offer customers a good experience, they will keep doing business with HP."
“Dynamics 365 Field Service met almost all of our requirements straight out of the box. When you see that level of alignment between the system and your needs, you know it’s going to be a smooth implementation.”
“Some of our locations are veritable competence centers that benefit the whole company. In Detmold, for instance, we build manufacturing systems that are then used in our other factories around the world.”
"I have visibility of the whole process, from the moment sales start, with activities in the Expansion area, to the time they became franchisees and start managing the service inside my structure. This was one of the points that weighted heavily in our choice, because in a single solution we …
“It’s really a simple setup now for our volunteers at home. They can log on to Dynamics 365 through My Apps and access their allocated calls for that day. It’s going to make life a lot simpler, and it’s enabling our workforce to work from home, which is what we …
"Microsoft's advanced artificial intelligence resources enable HP customer services to offer and manage self-support solutions in an effective and more precise way."
"This makes the process faster for me. It will reduce the overall call and wait times for the customer. I will be the knowledge database the customer is looking for."
"We can also use what we have learned to improve products and services in the future."
"When we sell a product, we also sell service and support excellence. With Microsoft Dynamic 365's AI solution for customer service, we will be ahead and will reinvent how we conduct our services and support, offering a better experience to customers."
"Two years ago, we connected with 2,000 to 3,000 people a month. Now we carry out up to 10,000 contacts in the same period, with the same number of people in the team, and attend to social media and other channels where we were not present before."
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