2339 Microsoft Dynamics 365 Testimonials

“We were looking for a solution that was easy to integrate with Microsoft Exchange, Microsoft Teams, Power BI, Azure, and with a competitive price. So those are the reasons why we chose Dynamics 365 for customer service."

“What really attracted us to Microsoft Dynamics particularly was the capabilities that were built into it and the desire of Microsoft to continue to develop the product.”

"The technology from Microsoft and Dynamics 365 is pushing us to collaborate and create together in order to provide value for the company and our customers."

"Based on our criteria—across business functionality, IT features, and the strategic and investment profiles of each vendor, we chose Microsoft Dynamics 365. Because it’s a SaaS application, we get immediate benefits from feature releases without rolling out upgrades as we would with on-premises solutions."

"Because we import data into Dynamics 365 through Azure, we benefit from interoperability with all the other Microsoft solutions. It’s a visual data import and transformation without writing huge, complex functions. We can connect easily with SharePoint for document management and with Power BI for reporting."

"We wanted an easy-to-learn, intuitive tool that our users would enjoy. Now with the mobile app coming together with the front end, we have a solution that’s much easier for our workers to use and faster to ramp up. This is a clear asset for us that supports our strategic direction."

"Selecting a platform like Microsoft Dynamics 365 Field Service is a long-term commitment and migrating 12,000 users isn’t something we’d undo in two years. We wanted a partner that would ensure continuous innovation—a must in an agile and changing world."

"The benefits that we can now offer, both to our internal and external users have increased, have allowed for a greater ease to dispose of all customer information on a single screen, service agreements with the resolution areas, automated management of work queues, and case history to reduce errors."

"The implementation of Microsoft Dynamics has transformed how we set shifts, how staff are allocated to them, how we manage the staff to ensure contracted hours are fulfilled and how we pay the correct enhancements to them, to ensure we make the best use of all patient facing staff here at Hospice in the Weald."

"[Dynamics 365] is a working tool today. It doesn't mean that we just keep our accounts; it has also helped us a lot in managing expenses, operations, purchases and reimbursements."

"We now have the full overview of our business. From activities of the sales team to the details of our resellers and stores—day by day, hour by hour. And we have control over it at every moment we need it. Ultimately, it helps us make better decisions."

"What I love about Dynamics 365 Field Service is there is a wide range of ‘out of the box’ features that will be ready to go when other areas of the company come online."

“With Dynamics 365 Field Service, all our information is in one spot. We can pull up information about any service request within seconds.”

“Prior to Dynamics 365, we were doing a lot of things twice. And we had a lot of complaints from our operations team, because they were putting things into CRM, and then having to put them into AX as well, Now, it’s a matter of doing things once and integrating that information."

"We’ve long seen how the head of an American manufacturer that acts as our agent in the United States uses an ERP system to reference data in an extremely coordinated manner in management activities. Now, thanks to Dynamics 365 Business Central and Power BI, we’re in the process of perfecting such an environment."