2339 Microsoft Dynamics 365 Testimonials

"Dynamics 365 had most of the sales and marketing capabilities we needed right out of the box, so implementation was extremely quick, and we were able to see the benefits almost immediately."

“Under the current circumstances, we couldn’t hold an in-person forum, but hosting a virtual forum proved to be a highly successful alternative.”

“Initially, we intended to build a case management platform and extend it to multiple channels, starting with email, and adding social media, self-service portals, live chatbots, and more. Then, COVID-19 happened forcing us to promptly rework our original plan. Our call centers were running over capacity, but it was crucial that we be able to talk to our customers directly. Microsoft stepped in, helping us with a feasibility analysis so we could shift our priorities, and then developing a customer service live chat solution that allowed us to gain on the customer experience while also saving money."

"ParkConnect has already saved rangers, volunteers, and management an incredible amount of time, freeing them up to focus on the parks so our visitors have the best experience while soaking in the beauty of nature."

“It gives us broad capability to meet our immediate needs and the agility to adapt to the future, whereas if we’d gone with one of the competitors, we would be missing key pieces. We wanted a well-rounded platform, and we found strength in Microsoft’s offering.”

"We moved to Dynamics 365 to utilize our customer relationship management (CRM) system and develop the SIF portal, enabling different stakeholders to upload their documents online. The integration between Office 365 and Dynamics 365 makes the entire experience seamless. Recently, we started using Teams, which makes internal and external collaboration so much easier.”

"We want to see our PWDs progress through a monthly questionnaire on health conditions, diet, exercises, physical measurements, smoking and drinking habits, savings, life goals, extra activities, and hobbies. Our health tracking program is part of the portal and accessible by our local partners at any time. The system definitely helps PWDs improve their lives, motivates them to find work-life balance, and gives them a sense of community.”

“Now, everything is much easier. Our working time is reduced and less hectic. We’ve seen fewer errors. Task duplication is reduced. We can run tasks requiring multiple processes. We can have video calls in Teams for document revision or to request additional information. Our local partners also learned about Microsoft solutions through us. They’re enjoying the convenience. For those who find it challenging, we provide workshops or video training.”

“We’re now focused on increasing branch profitability, so we’re developing Dynamics 365 Customer Service use cases. We’re also in the process of moving our mobile app to Azure."

“It’s an extreme improvement in internal communication. Now, we can share live or prerecorded video messages of our CEO using Microsoft Stream, or share any of the activities that different departments are doing through the portal and monitor the engagement.”

"External meetings, daily scrum meetings, training sessions, and live events are now done in Microsoft Teams, which lets us connect with each other from anywhere and on any device. We save 15 to 30 minutes from each meeting."

“We’re now focused on increasing branch profitability, so we’re developing Dynamics 365 Customer Service use cases. We’re also in the process of moving our mobile app to Azure."

“In just a few months, our usage of Teams and OneDrive increased by 200 percent, reaching 3,000 active users and 4.6 million files stored respectively, and by 300 percent for SharePoint with half a million files stored and 1,500 sites created."

"Based on our criteria—across business functionality, IT features, and the strategic and investment profiles of each vendor, we chose Microsoft Dynamics 365. Because it’s a SaaS application, we get immediate benefits from feature releases without rolling out upgrades as we would with on-premises solutions."

"Because we import data into Dynamics 365 through Azure, we benefit from interoperability with all the other Microsoft solutions. It’s a visual data import and transformation without writing huge, complex functions. We can connect easily with SharePoint for document management and with Power BI for reporting."