2339 Microsoft Dynamics 365 Testimonials

"Dynamics 365 had most of the sales and marketing capabilities we needed right out of the box, so implementation was extremely quick, and we were able to see the benefits almost immediately."

“Under the current circumstances, we couldn’t hold an in-person forum, but hosting a virtual forum proved to be a highly successful alternative.”

“Initially, we intended to build a case management platform and extend it to multiple channels, starting with email, and adding social media, self-service portals, live chatbots, and more. Then, COVID-19 happened forcing us to promptly rework our original plan. Our call centers were running over capacity, but it was crucial that we be able to talk to our customers directly. Microsoft stepped in, helping us with a feasibility analysis so we could shift our priorities, and then developing a customer service live chat solution that allowed us to gain on the customer experience while also saving money."

“The change in technology was absolutely fundamental; it's improving things that were just more tricky than they needed to be before. It's a huge privilege to gather those experiences and really have an impact on the way the NHS works."

"We wanted to integrate as many channels and services as possible to enhance the customer experience—for example, with 24/7 self-service."

"We were considering the possibilities for innovation at Felix and thinking about the best way to do it technologically. We knew what Microsoft represents at a corporate level and all the resources that it offers. Of those resources, we found that Dynamics 365 was the solution best suited to what we wanted to accomplish."

"Our marketing solution also consumes data from Dynamics 365, helping us to orchestrate automated workflows to well-targeted customers for a cross-sell."

“We had an excellent experience with the different teams from Microsoft—as soon as they got involved, they provided constant monitoring and guidance."

"Dynamics 365 provides us with enriched data allowing us to drive more effective and meaningful consumer relationships and prepare the business for future endeavors. That’s a win!"

“We shifted from a system that had an old architecture. It was extremely rigid, with little flexibility for transactions and did not provide our customers with the experience we were looking for.”

“The service time dropped 22 percent compared to the previous operation. It was very nice for the operator. We have a very positive perception.”

"We have several projects towards the digitization and Microsoft has been our partner in several initiatives. We are looking for long-lasting, strong partnerships, and Microsoft is a great partner of Banco PAN."

"The interoperability of Dynamics 365 and Outlook 365, which both run on Microsoft Azure, opens the door to even more transformation journeys. We can spend all our time building business solutions, rather than building infrastructure."

"We needed access to information in 399 cities. Dynamics 365 brought us efficiency, optimization, and security in all levels."

"With Dynamics 365, we have integrated ERP and CRM. When I have the whole process in one tool, I am more dynamic. Since it is in the cloud, I have world-class security standards."