"As soon as we receive a call, the customer's datasheet and contact history will be flashed up. This should allow us to further increase our efficiency."
“We’re in charge of a big part of public transport, including the Metro link, as well as on-demand services. We also service the Ministry of Education by transporting 63,000 students to school with a fleet of 2,400 buse."
“We’re shifting from the idea that CRM is just a reporting tool. With agents, we’re making CRM a way of life. It’s something that helps partners respond faster, qualify leads better, and build stronger relationships.”
"It’s going to reduce call handle times, it’s going to reduce the actual overall wait for the customer. I’ll be the knowledge base that the customer is looking for."
"It provides us with a huge stack of standard capabilities and a security level that we could not easily develop ourselves."
"Because we have access anytime, anywhere to data, we can broaden our mission outside the four walls of our facility and better fight hunger in the Baton Rouge area."
"In the business world, the one constant is that change is inevitable. Yet, by providing future graduates with a hands-on learning experience utilizing technology at the cutting edge of business, they can enter the workplace as qualified business and IT professionals."
"Dynamics 365 effectively reduces the time it takes us to evaluate, implement and roll out new innovations."
"With Dynamics 365, we predict our needs and hire technicians to fulfill all contracts. This increases customer satisfaction and cuts delays."
"Having to migrate data for 85,000 frequent flyers and also connect our back-end and partner systems to Dynamics 365, we de-risked the project and ensured its successful completion with help from Microsoft Services."
"We gained confidence in working with the Microsoft Services team of architects, engineers, developers, and support people who assisted with our Dynamics 365 project. They followed a clear methodology, were always responsive, and gave us a complete knowledge handoff."
"Azure and Dynamics365 are really the foundational piece for the next decade."
"Dynamics’ user interface was so intuitive and responsive to changing conditions that there was barely any change management required – staff just started to use the system."
"Azure and Dynamics 365 delivers a clearer understanding of the impact of change. We can analyse the financial impact on us and the client if we change a route or a schedule."
"Today, the 90-minute match is not enough. If we don't develop a comprehensive digital strategy, we won't grow. That's why we see Microsoft Services as key to our development."
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