2339 Microsoft Dynamics 365 Testimonials

“Initially, we intended to build a case management platform and extend it to multiple channels, starting with email, and adding social media, self-service portals, live chatbots, and more. Then, COVID-19 happened forcing us to promptly rework our original plan. Our call centers were running over capacity, but it was crucial that we be able to talk to our customers directly. Microsoft stepped in, helping us with a feasibility analysis so we could shift our priorities, and then developing a customer service live chat solution that allowed us to gain on the customer experience while also saving money."

"We can rapidly deploy a proof of concept with Microsoft Power Platform, share it out to the business teams, and get their feedback. Then not only can we refine that solution for a particular group, we can adapt it to other business units for even greater value."

"We selected Dynamics GP because this solution solves the challenges in our business. It is also cloud-based, which makes the operations and availability easier."

“It enables us to grow our business and compete much more successfully in the market.”

"The Dynamics 365 global implementation was a massive success, we’ve rolled out in over 40 countries using 8 different languages and our staff still find the application very intuitive and user-friendly."

"From day one, the focus has been on leading with technology, and I think we’ve accomplished that."

"The persistence of communication is what distinguishes the Teams solution. The style is somewhere in between where IM might be too loose and email which is much more formal. It’s much more of a conversation; it’s much more efficient. We don’t have people saying where’s this or where’s that because they haven’t lost it in the noise of email."

"Digitization helps us go beyond share of wallet; it enables us increase customer ‘share of life’."

"To create, deliver, and manage targeted content at scale can involve overwhelming volumes of data. Adobe and Microsoft share ideas about how to help our customers meet that challenge."

"By connecting the Adobe Experience Cloud and Document Cloud with Azure, Dynamics 365, and Power BI, we’ve developed comprehensive content, marketing, sales, and data capabilities that no single vendor can offer."

"We’ve been empowered to focus on results while Microsoft Partner Mint took care of scoping requirements and managing roll out. It’s been a great collaboration migrating to Dynamics 365 and we hope to have a long standing relationship in further digital transformation steps."

"We looked at various AI tools. We chose the Microsoft Dynamics 365 AI solution for customer service because we felt that it is the best, most flexible, and most scalable platform out of the box. It allows us to be nimble and quick to market."

"We can see, in real time, what our customers are asking and how our answers are performing, and we can make adjustments on the fly to give our customers a better experience."

"With the Microsoft Dynamics 365 AI solution for customer service, we’ll be ahead of the game and reinvent the way we run our support and services business by providing a best-in-class customer experience."

"With the system dashboard, we can look in one place to understand more about direct customer feedback, see key metrics around how the system is performing, and whether or not it’s resolving customer problems."