"We looked at various AI tools. We chose the Microsoft Dynamics 365 AI solution for customer service because we felt that it is the best, most flexible, and most scalable platform out of the box. It allows us to be nimble and quick to market."
"Editors want to know the power of the works they are in charge of. Until now, we have mainly used paper sales data as an indicator to know the power of a work. However, as the digitalization and media franchising advance, the indicators used to determine the power of a …
"Dynamics 365 delivers all facets of a modern customer experience and the efficiency we have gained with the implementation has helped us take our customer experience several notches higher."
“It enables us to grow our business and compete much more successfully in the market.”
"The Dynamics 365 global implementation was a massive success, we’ve rolled out in over 40 countries using 8 different languages and our staff still find the application very intuitive and user-friendly."
"From day one, the focus has been on leading with technology, and I think we’ve accomplished that."
"The persistence of communication is what distinguishes the Teams solution. The style is somewhere in between where IM might be too loose and email which is much more formal. It’s much more of a conversation; it’s much more efficient. We don’t have people saying where’s this or where’s that because …
"Digitization helps us go beyond share of wallet; it enables us increase customer ‘share of life’."
"To create, deliver, and manage targeted content at scale can involve overwhelming volumes of data. Adobe and Microsoft share ideas about how to help our customers meet that challenge."
"By connecting the Adobe Experience Cloud and Document Cloud with Azure, Dynamics 365, and Power BI, we’ve developed comprehensive content, marketing, sales, and data capabilities that no single vendor can offer."
"We’ve been empowered to focus on results while Microsoft Partner Mint took care of scoping requirements and managing roll out. It’s been a great collaboration migrating to Dynamics 365 and we hope to have a long standing relationship in further digital transformation steps."
"We can see, in real time, what our customers are asking and how our answers are performing, and we can make adjustments on the fly to give our customers a better experience."
"With the Microsoft Dynamics 365 AI solution for customer service, we’ll be ahead of the game and reinvent the way we run our support and services business by providing a best-in-class customer experience."
"With the system dashboard, we can look in one place to understand more about direct customer feedback, see key metrics around how the system is performing, and whether or not it’s resolving customer problems."
"It’s going to reduce call handle times, it’s going to reduce the actual overall wait for the customer. I’ll be the knowledge base that the customer is looking for."
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