2339 Microsoft Dynamics 365 Testimonials

“Dynamics 365 has been crucial for our sales managers. When they open up a customer account, they can see everything about that customer—sales equipment, service issues, delivery, and pricing—in one stop.”

"We’ve built a toolkit for how we approach deployment. With Dynamics 365, we can apply a common design for each company and adapt it to meet individual requirements. The implementation is easily scalable and repeatable."

"We consider Dynamics CRM as the backbone of our operations—it’s the central point from which we manage sales and everything that follows."

“We buy thousands of different products each month from multiple countries in Europe and market them directly to 13 countries. Our success is based on our strong ability to buy and sell in the right markets at the right time. We therefore need to be the most flexible and the fastest distributor in the market. The modernization of our [enterprise resource planning] ERP system was a must."

“The new ERP system needed to be able to follow our business growth in terms of not only users but sites, warehouses, and legal entities levels too. And to provide fast healthcare, adopting a platform that wouldn’t need much customization was important for us. We implemented Dynamics 365 Finance and Operations in the cloud, as it could scale up and down with us very fast. We could also stick to the platform’s design and customize not more than 15 percent of the system.”

“Counting stocks used to take two days every quarter. We now have a cycle counting solution and are doing only a year-end physical counting, therefore gaining six extra days a year for production. In the production process, the bottlenecks were removed, so packaging products has become faster. In addition, more than 250 employees can now work simultaneously, whatever the task.”

"We see the opportunities going forward to create more visibility and transparency on the customer journey."

“The whole Microsoft integrated ecosystem is really quite seamless. And that’s usually where we see a lot of complexity, where we’re having to change things to integrate. I’m trying to drive a plug and play architecture of modular building blocks that you can swap in, swap out, change quietly.“

“Our vision is to deliver brilliant customer experiences every day and we aim to achieve this by helping customers to ‘Bank Less.’ Essentially, this means being there for customers when they need us, and getting out of the way when they don’t, with simple, friendly services that deliver safety, security and value for money, with the ultimate aim of improving customers’ financial wellbeing.”

“That’s where our head office comes in. But we were sharing information from manual reports via email, meaning that data could get lost or be incorrect by the time it reached them. We needed a single space where the data could be updated by both the back office and dealership employees.”

"The power of the cloud allows us to have a smooth and seamless supply chain process of our goods, helping dealers improve customer service and satisfaction."

"I’ve never seen people so excited—having a tool that enables them to do multiple things across different areas."

"When you get tech like this into the hands of the women and men at the front line of our business, it’s amazing to see what they can achieve to make our operations safer, smarter, and better."

"We know how important it is for customers to have a direct connection to us. We got the same satisfaction from being able to deal directly with Microsoft team members who could help us with specific issues."

"We’ve completely streamlined and automated our processes from two or three different systems, where we were manually inserting information into requests coming directly from the distributor, all the way to a sales order where we can invoice, recognize revenue, and track all of our costs."