2339 Microsoft Dynamics 365 Testimonials

"Once a few employees started to organize Teams meetings, the quality of the experience quickly encouraged others to do the same. More Teams meetings led to more Teams collaboration and, very soon, everyone was actively using Teams. Microsoft 365 usage reports confirmed the trend. We saw the transition grow in waves—as usage of Skype for Business Online came down, Teams activity went up.”

"Dynamics 365 gives us the cloud-based architecture we require to support the growth requirements of the business. The combination of Dynamics 365, Power Platform, and Azure cloud services provides Peet’s with a scalable and supportable technology foundation for the future.”

“We had a very big improvement in service availability and, consequently, in security, The company has grown a lot, and infrastructure investment has been virtually zero since we joined the cloud operation. We went from 25 to 100 employees without increasing investment.”

"Thanks to the solutions adopted, we have managed to give a boost to our family business and maintain all the local workforce. The challenge has become an opportunity and we are very proud of it. Now that we have experienced the great potential of business digitalization, we are making plans for the future that include the use of bots for the first filter in customer management and opening up to other European markets."

"Now when I’m talking to my suppliers, I don’t have to run the reports. If they have any questions, I can get the exact numbers or percentages by dragging, dropping or clicking on visuals."

"I’m not here to fix computers, and I’m not here to put in systems. I’m here to help beneficiaries. Dynamics 365 allows us to do that with less complexity, more creativity, and better security. Dynamics 365 is a game-changer."

“Initially, we intended to build a case management platform and extend it to multiple channels, starting with email, and adding social media, self-service portals, live chatbots, and more. Then, COVID-19 happened forcing us to promptly rework our original plan. Our call centers were running over capacity, but it was crucial that we be able to talk to our customers directly. Microsoft stepped in, helping us with a feasibility analysis so we could shift our priorities, and then developing a customer service live chat solution that allowed us to gain on the customer experience while also saving money."

"Our key motivation is to be as close to the customer as possible."

“At the end of each day, the supervisors get a report, which tells them which agents are doing well, which ones need to improve, and which segments need to be enhanced."

"By using the Dynamics 365 Marketing event management feature, we created a better customer experience and personalized the interactions, resulting in a 400 percent increase in engagement."

"We wanted one integrated platform for a better view of our customers plus omnichannel sales capabilities for our brick-and-mortar operation. That’s why we chose Microsoft Dynamics 365."

"We’ve sped up our product releases, too. In our first 12 months of using Dynamics 365, we’ve done more product releases than we did with the former ERP system in 10 years, greatly increasing agility."

"With Dynamics 365, we’ve introduced a centralized cloud solution, enabled self-service analytics, brought our costs to their lowest level ever, and boosted our performance by doubling transactions."

“The last three months of the year are crucial to our business. We chose Dynamics 365 so that we’d be better equipped to improve performance, optimize processes, and avoid peak season bottlenecks.”

"Now with automation, data unification, and other Dynamics 365 functionality right at their fingertips, our employees have everything they need to delight every customer."