"Our whole pitch is basically around using the higher education accelerator in order to speed things up and get you from A to B faster, but it’s not about building IP, because Microsoft is doing the building already."
“It recognized that this would be a game changer, not only for New Mexico but also for the rest of the nation. So many states have been trying to crack the code, and we did it.”
“For us, the move to Dynamics 365 was a momentous change. We transformed CRM from a mere tool into a real business strategy, using forecasts shared with dealers to predict sales orders in the immediate future.”
"We know how important it is for customers to have a direct connection to us. We got the same satisfaction from being able to deal directly with Microsoft team members who could help us with specific issues."
"We’ve completely streamlined and automated our processes from two or three different systems, where we were manually inserting information into requests coming directly from the distributor, all the way to a sales order where we can invoice, recognize revenue, and track all of our costs."
"By building a platform on Dynamics 365 Sales and Power Apps portals and extending it to connect tools, streamline workflows, and automate processes, we’ve been able to increase the overall efficiency of our booking processes by more than 60 percent."
“By using Dynamics 365 with Power Apps portals, we have the opportunity to focus on delivering the best experience to customers and suppliers rather than worrying about developing, updating, and managing all our own tools. Our relationship with Microsoft has delivered a strong ROI on our IT time and costs …
"Since we deployed Dynamics 365, we’ve seen a 70 percent increase in charter sales. Now we’re getting other departments involved to create a central hub for all our marketing, sales, and customer-relationship activities."
"With Dynamics 365, we built exactly the kind of smart marketing we need. Most others in the industry just don’t have the ability to do that."
"With Dynamics 365 and Adobe, we can respond to more queries from more customers across more channels, which ultimately helps us reduce our response times and increases customer satisfaction."
"Working with Fusion5, we came up with a solution for PPE distribution within hours. That’s much faster than it would have been without using Dynamics 365."
"We want to know our customers and we want to bring them the ‘wow-factor’."
"By developing our own digital systems, we’ve been able to fine-tune the user experience for both customers and our customer support team—ensuring we always have the best tools to manage each facility efficiently and increase the overall quality of our service."
“Traditionally, storage facilities would have a small staff on-site to handle everything from sales and customer support to facility management."
"The purpose of digital transformation is to create new value. I think it’s important not only to take advantage of digital, but also to increase the maturity of people in the organization toward digital."
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