2339 Microsoft Dynamics 365 Testimonials

"We’ve used AI and machine learning in Customer Insights to build a better understanding of our members. That helps us get members the right information, recommend the best actions, and make better business decisions."

"With a growing need for automation on company-wide processes, we were looking for a solution to build a long-term vision together with a great implementation-partner."

"With the pandemic…it has been a heck of a year. I’m pleased with the investments we made. I’m pleased with the Blue Horseshoe relationship. I’m glad Dynamics 365 is live at Peet’s. But I wish we had done it earlier.”

"We know how important it is for customers to have a direct connection to us. We got the same satisfaction from being able to deal directly with Microsoft team members who could help us with specific issues."

"We’ve completely streamlined and automated our processes from two or three different systems, where we were manually inserting information into requests coming directly from the distributor, all the way to a sales order where we can invoice, recognize revenue, and track all of our costs."

"By building a platform on Dynamics 365 Sales and Power Apps portals and extending it to connect tools, streamline workflows, and automate processes, we’ve been able to increase the overall efficiency of our booking processes by more than 60 percent."

“By using Dynamics 365 with Power Apps portals, we have the opportunity to focus on delivering the best experience to customers and suppliers rather than worrying about developing, updating, and managing all our own tools. Our relationship with Microsoft has delivered a strong ROI on our IT time and costs compared to if we’d developed our own systems from scratch.”

"Since we deployed Dynamics 365, we’ve seen a 70 percent increase in charter sales. Now we’re getting other departments involved to create a central hub for all our marketing, sales, and customer-relationship activities."

"With Dynamics 365, we built exactly the kind of smart marketing we need. Most others in the industry just don’t have the ability to do that."

"With Dynamics 365 and Adobe, we can respond to more queries from more customers across more channels, which ultimately helps us reduce our response times and increases customer satisfaction."

"Working with Fusion5, we came up with a solution for PPE distribution within hours. That’s much faster than it would have been without using Dynamics 365."

"We want to know our customers and we want to bring them the ‘wow-factor’."

"By developing our own digital systems, we’ve been able to fine-tune the user experience for both customers and our customer support team—ensuring we always have the best tools to manage each facility efficiently and increase the overall quality of our service."

“Traditionally, storage facilities would have a small staff on-site to handle everything from sales and customer support to facility management."

"The purpose of digital transformation is to create new value. I think it’s important not only to take advantage of digital, but also to increase the maturity of people in the organization toward digital."