"We can now provide forecasting outputs to our own staff and customers to help them do their job more effectively in minutes, rather than weeks. This simply wouldn’t have been possible without Azure."
"We are now working on the goal of processing 100 percent of our internal work and delivery processes via a SaaS based business platform. It gives us a scalable business model that can be used as a platform for our planned global growth in the period 2022-2028."
“There's nothing to build on if you don't have a digital platform, and today we’re positioned to benefit from the world’s best technology drip fed into our product every quarter.”
"For us in charge of marketing, it’s especially important to understand the numbers of what our policies are doing. While developing the system, we want to see it. It was so fun to visualize the data at the ‘cut end,’ and I was addicted to the work."
“As a marketer, my main job is to create the content of the seminar itself. In the previous environment, I was deprived of time and concentration by clerical work, such as suddenly creating emails to follow the human error that occurs before and after the seminar, which reduced the efficiency …
“This is not an abstract IT project. We’re not changing our strategy for the sake of digital, but to create the most seamless experience for our customers.”
“We had different customer touchpoints, which meant dealing with different channels, procedures, and systems, sometimes inconsistently. We needed a solution that could mobilize all our processes and customer information onto one unified platform―and align them to support the customer journey end to end.”
Customer problem resolution time has dropped by 300 to 400 percent; onboarding of new customers is 50 percent faster; 200-plus back-end services have been fully integrated with digital channels; and lost or stolen credit card assistance has been cut from 3 minutes to under 10 seconds."
"Our focus is to make everything our customers are used to doing physically, possible digitally; so they can use our services anytime, anywhere."
"We have a vision we want to realize. Microsoft Azure provides us with the scope we need to grow and experiment—and to learn from projects that don’t go according to plan."
"Now that everybody works remotely with Teams, it really feels like you’re at the office, just dropping by somebody’s desk."
“We saw more people laid off in 90 days than we normally see in an entire year. Everyone, even those who were still employed, grappled with how they were going to get through this, and employers wondered whether their businesses would survive.”
“Your zip code shouldn’t determine your destiny. Everyone deserves the opportunity to get a good quality job and to continually advance in their career journey. Lifelong learning and innovation are central to our approach. The Workforce Partnership connects San Diegans to training, career opportunities, and other resources that empower all …
“I worked with different solutions before. But none produced reports as quickly as Dynamics 365 Business Central."
"Microsoft isn’t just helping us access the market; it’s helping us create the market. We couldn’t have done what we did, as fast and as well as we did, without Microsoft."
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