"All the staff working with the CRM have knowledge of the client’s profile, needs, and preferences, providing great insight on how to make their experience more complete."
“We use Dynamic 365 Finance and Dynamics 365 Supply Chain Management to streamline our procurement process. In particular, this will impact creating a request, sending a quote, placing an order, receiving goods, and making payments. With this next step, we aim to reduce 99 percent of human errors in the management and approval processes and increase work efficiency. This will greatly improve the customer experience.”
“PwC has a growing alliance and practice with Microsoft, and we are honored to be named a winner and finalist, globally and regionally, in the 2023 Microsoft Partner of the Year awards. This is just the beginning, together we are innovating and creating solutions to help solve the world’s most important challenges; this is The New Equation for PwC and Microsoft."
"We actually broke even in terms of ROI just 11 months after the first wave of our Dynamics 365 Sales deployment, a full 6 months ahead of schedule."
"We’ve created and captured more than 14,000 individual sales opportunities in the first six months, and we’ve increased the quality of data on potential sales opportunities by 89 percent."
"There have been some running costs in our IT department, like server maintenance or storage. These are now things of the past."
“We have IoT readers that capture data to use with Dynamics 365 Business Central.”
“We can move fast through operations, updating the system in real time. We give our salespeople mobile devices so they can take orders and communicate to customers what products are available on the floor. This leads to happier customers.”
"Our teams are now more autonomous, and complete tasks 40-percent faster, giving them time to go into deeper detail on each project."
“We can redirect our resources towards things that really matter to us, like customizing the platform to facilitate networking and the exchange of knowledge between businesses."
“We have been partners with Microsoft for a long time, and our entire rear is already structured based on the Microsoft 365 platform."
"We have gained speed, process quality, and strategic management."
"With Dynamics 365, we’ve built a much more mobile way of working. We can immediately upload key information to enable rapid decision making to support providers and the public."
"With Dynamics 365 Customer Voice, we quickly delivered an emergency response that was highly secure, robust, scalable, and accessible. And that was incredibly important in the context of a global emergency."
"This project has provided our teams with a flexible and easy-to-use solution in to improve our customers' experience and provide them with added value. Now, with Dynamics 365, Banco Sabadell employees have quick and easy access to the complete profile of their clients, can better understand their needs and propose personalized banking solutions in a very short time."